Business Systems Analyst

Company: J. Knipper and Company, Inc.
Location: Lakeland
Posted on: November 21, 2022

Job Description:

Overview:The Business Systems Analyst's (BSA) role is to define and plan enabling solutions for pharmacy programs after gathering and analyzing business and systems requirements. In partnership with the Director of Products and Solutions and/or Product Owners, the BSA and determines whether the request represents configuration or modifications.The BSA works directly with customer-facing colleagues and pharmaceutical clients using effective communication and business acumen in tandem with a working technical knowledge of the company's solution offerings. Success in this role requires a natural analytical way of thinking and must be able to explain difficult concepts to non-technical users.SDLC responsibilities include solution planning and User Story writing; requirements definition and documentation; facilitating development and testing; and preparing for the launch and operational support of the solution.Responsibilities:Application Support and AdministrationProvide post-implementation support to all stakeholders including triaging system problems.Identify the best solution to a job request and coordinate the resolution accordingly.Accountable for system administration including, client and user setup, and business rule configurations for the assigned information systems.Generates reports and queries using SQL skills, and analyzes data to make conclusionsRequirements Gathering, Analysis & DesignMeet with various stakeholders including decision makers, system owners and end users to understand their business models/needs and gather requirements for new solutions.Analyze the requirements and translate them into project vision, project deliverables, business process flows, system models, detailed requirements specifications and sample data as per Knipper's standards, policies and procedures.Provide a set of alternative solutions to address the stakeholder's needs and achieve consensus on the solution that needs to be implemented.Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations and information process flow.Lead preparation of system requirements specifications, functional design specifications, and data interface agreements.Review the documented specifications with stakeholders and ensure the approvals are obtained.Ensure compatibility and interoperability of various information systems.Review, analyze and report the effectiveness and efficiency of existing systems. Develop strategies for improving these systems and eliminating potential trouble areas.DevelopmentReview the documented requirements with assigned programmers and address any queries.Participate in system design sessions while ensuring that the designs meet the end users needs and are traceable to the documented requirements.Manage/address issues and concerns arising during design and development of the documented requirements.Review development of information systems to keep abreast with the progress and to ensure the solution is in line with the documented requirements.Serve as a liaison between programmers and other technical staff associated with the project.TestingAssist testing team in development of appropriate test plans, conditions, cases and scripts while ensuring their traceability to documented requirements.Participate in testing to verify information systems meet the documented requirements.Coordinate in-depth unit testing, system testing, validation and user acceptance testing of information systems.Demonstration & TrainingCreate user guides for information systems.Demonstrate information systems to anyone who has an interest in it.Train stakeholders and end users on how to use the information systems.Project ManagementAdhere to all standard development processes as outlined by Knipper's standards, policies and procedures.Manage information requirements analysis interacting with appropriate internal and external resources for new and/or existing applications.Manage and track scope of the project.Ascertain if any new request is within the defined scope or is a change request and document it accordingly.Manage customer deliverables, resolving issues and risks on various projects.Communicate progress/status updates to Stakeholders/Program/Project managers.Assist in project coordination or lead small project efforts as required.GeneralEnsures the information systems adhere to various government agency rules and regulations as applicable.Suggest new concepts to improve the function of systems analysis that will enhance the efficiencies and improve the profitability of the company.Conduct research on software and hardware products to justify recommendations and to support purchasing efforts.CommunicationClient focused with the ability to communicate effectively inside and outside an organization.Ability to communicate at all levels of an organization.The above duties are meant to be representative of the position and not all-inclusive.Qualifications:Education/Training:Bachelor's Degree in computer science, information systems, or a business discipline or equivalent work experience.Minimum 5 years work experience as a business analyst with technical skills, or as a systems analyst with business requirements experience.KNOWLEDGE, SKILLS & ABILITIES:Ability to evaluate business processes from a business and technical perspective.Experience in gathering requirements, analysis and documentation.Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.Experienced with software development methodologies/life cycles and associated processes.Knowledge of DevOps practices; continuous delivery and infrastructure.Experienced with object-oriented concepts, modeling, practices and procedures.Excellent analytical, mathematical, logical and creative problem-solving skills.Excellent understanding of the organization's goals and objectives.Excellent written and oral communication skills.Excellent listening and interpersonal skills with ability to develop good working relationships.Keen attention to detail.Ability to effectively prioritize and execute tasks in a high-pressure environment.Strong customer service orientation.Experience working in a team-oriented and collaborative environment.Well versed in Microsoft Office productivity tools such as Outlook, Word, Excel, and/or PowerPoint. Desired Skills:Healthcare, Pharmacy, Pharmaceutical or life science industry experiences is preferred.Business Analysis certifications a plus.Experience in unified Modeling Language (UML) a plus.Experience working with Azure DevOps platform a plus.Experience working on cloud-based products is preferred.Knowledge of Visio or other diagramming software a plus.Knowledge of entity relationships and ability to query databases using SQL.Knowledge of MS SQL and .Net applications and developmentSoftware training experiences a plus.Software testing experiences a plus.Knowledge of FDA's validation requirements, cGMP, PDMA, GAMP5, HIPAA Security and Privacy Administrative Requirements, and 21 CFR Part 11 compliance is a plus.PHYSICAL DEMANDS:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: J. Knipper and Company, Inc., Lakeland , Business Systems Analyst, Professions , Lakeland, Florida