LakelandRecruiter
the smart solution for Lakeland jobs

Customer Service Representative - Lakeland, FL

Company: SYKES Enterprises
Location: Lakeland
Posted on: April 16, 2019

Job Description:

Customer Service Representative - Lakeland, FL Job descriptionAre you ready to join a global team of more than 55,000 amazing SYKES team members who focus on serving and helping our customers and each other?You're taking the first step in creating what could be your lifelong career, or maybe this is a step in your journey for the next few years. Either way, you will gain valuable skills and work experience that will help you become a better and more talented professional.On our Call Center team, you'll learn all about our customers' wants, needs and interests before connecting them to products and solutions that make it all possible. At SYKES we put our customers first and strive to ensure each and every call provides a fantastic experience. We truly enjoy helping people, and know you do too!We are there when our customer calls! Most calls come in during the afternoon and evening and we need you to be there too!GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:Answer inbound customer/client requests or inquiries concerning services, products, billing, equipment, claims, and report problem areasBe confident and always offer an upsell to the customerMay be required to work in one or multiple systems and utilize multiple screens to find information and solve problemsResponsible for improving customer retention through programs and exemplary service provided to the customerUtilizes mechanized systems to initiate and complete service orders and handle customer requestsContinually maintain working knowledge of all client products, services and promotionsMake recommendations according to customer's needs on features, accessories, upgrades and optionsUtilize operational systems to process purchases of products and servicesIt is important to note most schedules require afternoon/evening hours and one or both weekendWe love our employees and our customers! We want you to be excited about being at work and providing solutions. Our customers rely on us to solve their problems.RequirementsComputer keyboard, mouse and multi-screen useMust be able to type 25 words per minuteMay be responsible for credit/inbound, activations, customer service, sales, fraud protection, and other duties as requiredPrevious call center experience a plusPrevious sales experience a plusPrevious customer contact experience a plusHere's some other great things available to you at SYKESFull time work hoursConsistent work schedules so you can plan your lifeTuition reimbursementMedical benefitsInbound calls onlyPerformance and sales incentivesCareer advancement opportunitiesPaid trainingSYKES Enterprises provides support to Fortune 500 companies and we operate worldwide. To get to know us a little better, click here.Not the job for you? You probably have friends or family who might be interested, so please feel free to send them the link to this job opportunity!About SYKESEvery time a SYKES customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy.EEO statementCOMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO. Associated topics: associate, customer care representative, customer service, customer service associate, intern, product support, rep, system support, technical support, telephone service representative

Keywords: SYKES Enterprises, Lakeland , Customer Service Representative - Lakeland, FL, Sales , Lakeland, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Contract Health Insurance Agent (commission paid daily, 100% autonomy,
Description: On-Demand Health Insurance Agent - work when where you want, free leads through your platform access Contract Health Insurance Agent - work when where you want, we generate thousands of free leads (more...)
Company: Assurance
Location: Winter Springs
Posted on: 04/22/2019

Contract Health Insurance Agent (commission paid daily, 100% autonomy,
Description: On-Demand Health Insurance Agent - work when where you want, free leads through your platform access Contract Health Insurance Agent - work when where you want, we generate thousands of free leads (more...)
Company: Assurance
Location: Sanford
Posted on: 04/22/2019

On-Demand Health Insurance Agent - (work when & where you wa
Description: Join ASSURANCE, and access our leading edge insurance selling platform as an independent, licensed agent.Ours is the first and only platform to pair top insurance agents with data-driven technology to (more...)
Company: Assurance
Location: Winter Springs
Posted on: 04/22/2019


On-Demand Health Insurance Agent (contract, remote, daily commission p
Description: On-Demand Health Insurance Agent - work when where you want, free leads through your platform access Contract Health Insurance Agent - work when where you want, we generate thousands of free leads (more...)
Company: Assurance
Location: Sanford
Posted on: 04/22/2019

Health Insurance Agent - No desk/agency frees, no door-to-do
Description: Join ASSURANCE, and access our leading edge insurance selling platform as an independent, licensed agent. br br Ours is the first and only platform to pair top insurance agents with data-driven technology (more...)
Company: Assurance
Location: Winter Park
Posted on: 04/22/2019

Health Insurance Agent - (Work remote, on your schedule, fre
Description: Join ASSURANCE, and access our leading edge insurance selling platform as an independent, licensed agent.Ours is the first and only platform to pair top insurance agents with data-driven technology to (more...)
Company: Assurance
Location: Longwood
Posted on: 04/22/2019

Life Insurance Agent - Get out of the call center, work for
Description: Join ASSURANCE, and access our leading edge insurance selling platform as an independent, licensed agent.Ours is the first and only platform to pair top insurance agents with data-driven technology to (more...)
Company: Assurance
Location: Ocoee
Posted on: 04/22/2019

Health Insurance Agent - Get out of the call center, work fo
Description: Join ASSURANCE, and access our leading edge insurance selling platform as an independent, licensed agent.Ours is the first and only platform to pair top insurance agents with data-driven technology to (more...)
Company: Assurance
Location: Casselberry
Posted on: 04/22/2019

On-Demand Health Insurance Agent (contract, remote, daily commission,
Description: On-Demand Health Insurance Agent - work when where you want, free leads through your platform access Contract Health Insurance Agent - work when where you want, we generate thousands of free leads (more...)
Company: Assurance
Location: Ocoee
Posted on: 04/22/2019

On-Demand Life Insurance Agent (contract, remote, 100% commi
Description: Join ASSURANCE, and access our leading edge insurance selling platform as an independent, licensed agent. Ours is the first and only platform to pair top insurance agents with data-driven technology to (more...)
Company: Assurance
Location: Sanford
Posted on: 04/22/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Lakeland RSS job feeds