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Customer Service Representative

Company: Valmont Industries, Inc.
Location: Bartow
Posted on: November 23, 2022

Job Description:

4131 Hwy 17 South Bartow Florida Why Valmont We're Here to Move the World Forward.Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.Join a Fortune 1000 company that respects hard work, honors diversity and invests in our employees as we focus on creating the world of tomorrow, today. We are the modern workforce . Are you ready to move the world forward? Apply now.

A Brief Summary of This Position: The Customer Service Representative analyzes customer requirements and organizes the Company's efforts to meet them in ways that maximize both customer satisfaction and profit. The basic function includes responsibility for order tracking from point of manufacturing release to delivery, delivery notification and information, and daily communication with external customers, as well as Valmont representatives up and down the organization, including manufacturing, production control, galvanizing, shipping, and traffic.
Essential Functions:

  • This position reports to the Customer Service Supervisor and has no direct or indirect reports
  • The Customer Service Representative is the focus of the Company's internal and external communications regarding orders in process. The incumbent is responsible for analyzing and reporting customer's requirements and communicating with customers about how and when the Company can meet them. The incumbent must maintain an overall view of the Company, its manufacturer's representatives, and its customers to communicate accurately and timely.
  • Major goals include orders shipped complete, on time and without manufacturing errors at a price that generates profit for the Company. Incumbent must possess the ability to balance customer satisfaction against profitability and operating constraints, such as plant capacity and current backlog while maintaining integrity.
  • In addition to the human relation skills already outlined, the incumbent must be able to manage multiple priorities while maintaining a cooperative and objective attitude. He/she must also work well with deadlines since the customer's major perception of the Company is influenced by the incumbent's response time. The position requires skill at working with large volumes of numbers and accurately reporting data. Attention to detail in this area is critical, as is a working knowledge of personal computers and current software in the database and spreadsheet areas.
  • The incumbent requires the ability communicate professionally and tactfully with customers, and Valmont personnel at all levels of the business. Communications skills, both oral and written, are extremely important. He/she must meet the challenge of understanding each person's unique perspective to negotiate for the company from a position of strength and respectful leadership.
  • The incumbent should possess the ability to make decisions that will produce the most positive results for both customer and company. He/she must also be able to adapt to a fast-paced environment and rapidly respond to different situations to maintain the level of productivity the position requires.
  • Communicate clearly on a regular basis with Valmont representatives and customers concerning Company progress on their projects. This function is designed to maintain customer confidence by taking a proactive approach in customer order handling and tracking to eliminate surprises.
  • Expedite direct shipments from outside vendors to coincide with the Company's customer commitments.
  • Follow the customer communication timeline to guide general customer contact for information regarding inspection dates, delivery dates, receiving yard status, receiving logistics, and estimated number of loads, heaviest piece, and other order related information.
    Other Important Details about the Role:
    • Analyze customer requirements and communicate them to management
    • Work with large volumes of data
    • Communicate professionally and tactfully with customers
    • Work in a fast-paced environment and rapidly respond to different situations as required
    • Follow the customer communication timeline
    • Maintain updated customer files, including filing tasks
    • Heavy computer and keyboard usage
    • Manages multiple priorities and duties
    • Willing to learn new tasks and expand knowledge in all departments
    • Desire to grow the position and department
      Required Qualifications of Every Candidate (Education, Experience, Knowledge, Skills and Abilities):
      • High School diploma or equivalent
      • 1+ years of manufacturing or customer service experience
      • Ability to write reports, business correspondence
      • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
      • Strong knowledge of Microsoft Word, Excel, Outlook, PowerPoint, and internet explorer
      • Excellent customer service skills
      • Detail-oriented organizational skills
      • Ability to maintain customer needs with oversight to customer history
      • Passion and integrity who has the drive to excel and deliver exceptional results
        Highly Qualified Candidates Will Also Possess These Qualifications:
        • Associate's Degree
        • Ability to read and understand blueprints
        • Lean training or knowledge of basic lean concepts used in problem solving
          Valmont offers employees and their families a comprehensive Total Well-being benefit package to ensure their individual and family's overall wellness needs are met.
          Benefits include :
          • Medical, dental and vision insurance
          • Paid time off
          • Employer paid life insurance
          • Employer paid short-term and long-term disability
          • Retirement plans
          • Dependent care
          • Employee assistance programs
          • Voluntary programs like tobacco cessation, Type 2 diabetes reversal, mortgage services, home & auto insurance, health coaching and more. Due to the nature of Valmont's Global Business and Union contracts, not all benefits are the same.Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
            If you have a disability and require any assistance in filling out the application for employment email .

Keywords: Valmont Industries, Inc., Lakeland , Customer Service Representative, Sales , Bartow, Florida

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