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Sales Support Specialist

Company: IDX - Image Depot
Location: Lakeland
Posted on: November 22, 2022

Job Description:

*Sales Support Specialist - IDX - Image Depot*

*Who are we?*

Setting the industry standard for custom screen-printing, embroidery, & full-color signage, IDX - Image Depot has you covered. Work with our helpful customer service team, professional designers, and in-house production staff to get exactly what you need. As one of the leading custom product and printed apparel businesses in the nation, we're ready to fulfill your orders.

*Are you the right candidate?*

_"The sea of change can pull customers in many directions. It is our responsibility to light the way and take care of them---before the competition does."_

The right candidate prides themselves on being able to internally support sales team members to reach daily, weekly, & monthly sales goals. They thrive on having a daily task list and are internally motivated to complete that list and hit goal numbers.

The right candidate is very comfortable with the pressure managing a high number of phone calls and emails each day. These types of interactions day in & day out do not wear on them. They are very comfortable talking to a high volume of potential customers every day. They enjoy work that revolves around lead generation & appointment setting as a support function of our sales team.

The right candidate will also want to immerse themselves in the culture of our growing company. This person is a naturally cheerful & positive person, spreads joy throughout the team, and has the ability to keep calm under pressure.

*If this sounds like you, keep reading about our culture & an overview of daily tasks associated with this position!*

*The 5 C's*

At IDX, we encourage and celebrate what we call the "5 C's." These are the principles that drive us, guide us, and unite us. To realize our vision of being the best manufacturer of branded goods in the world, every IDX employee must embody the "5 C's":


We strive for perfection in every product we manufacture and in every detail of the customer experience. Achieving perfection requires us to be passionate about what we do, to be relentless in refining our processes, and to never stop improving.


There is no such thing as "good enough" at IDX. Our products, production processes, and customer experience can always be improved, but only if we remain constantly curious. We must constantly be asking ourselves, "What can I do better next time?"


We never prioritize profit over doing the right thing. We expect every employee to always be truthful and sincere in every interaction with clients, vendors, our community, and one another.


We are obsessed with our customers. We use their feedback to shape our products, systems, and processes. By learning from each customer and striving to exceed their expectations, we grow and succeed as a team.


When we communicate, the way we deliver a message is just as important as the message itself. We must always be mindful of our tone and word choice. Creativity and teamwork thrive on positivity. View every communication, be it with a teammate or a customer, as a chance to breed positivity within the organization. And remember, communication can be written, verbal and non-verbal.

*What are some of the day-to-day responsibilities?*

* Place 150+ outbound phone calls per week
* Send 150+ outbound emails per week
* Set 10+ meetings per week for the revenue team
* Oversee & assist with physical creation of physical marketing materials in the shipping department
* Participates in on-going sales development training to learn how to best serve our customers
* Reports to Revenue Manager

*Any and all other tasks as requested by your supervisor - we do our best to include a complete snapshot of the tasks that will be on your plate day-to-day, but we also prioritize cross-training and growing current employees for other positions that may open.*

*Benefits: *

* Savings Match Plan
* Paid Holidays
* Disability insurance
* Flexible schedule
* Health/Dental/Vision insurance
* Life insurance
* Paid time off
* Paid training

Job Type: Full-time

Pay: $15.00 - $25.00 per hour

* Dental insurance
* Flexible schedule
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
* 8 hour shift
* Monday to Friday

Ability to commute/relocate:
* Lakeland, FL 33811: Reliably commute or planning to relocate before starting work (Required)

* Customer service: 1 year (Preferred)
* Sales: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: IDX - Image Depot, Lakeland , Sales Support Specialist, Sales , Lakeland, Florida

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