Call Center Sales Agent ($18 PH)
Company: SPECTRUM
Location: Auburndale
Posted on: August 7, 2022
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Job Description:
Our agents earn an hourly base pay of $18.00 along with
lucrative commission and incentives for a target hourly earnings of
$25.00/hour or $52,018 annually. Top performers can earn $70,800,
plus incentives. You may also qualify for free internet, TV and
phone services (restrictions do apply).JOB SUMMARYMaximize
opportunities to retain existing customers from disconnecting while
retaining and upselling core products i.e. video, data and phone.
Execute retention strategy that strikes balance between saving
customers and retaining revenue.MAJOR DUTIES AND
RESPONSIBILITIESActively and consistently support all efforts to
simplify and enhance the customer experience.Establish and maintain
a high level of customer satisfaction, professionalism, and
courtesy in all retention transactions.Consistently meet or exceed
weekly and monthly retention activity goals by utilizing sound
telephone based customer save techniques.Respond to inbound
retention calls promptly and efficiently as outlined by the
required call handling metrics to include productive time, schedule
adherence, handle time, after call work, etc.Answer questions
pertaining to billing inquiries, pricing and packaging of products
and service, and service complaints.Ability to learn and master
order processing within the billing system regarding all aspects of
retained accounts, new sales order entry, account lookup, and other
tools and functions as they relate to the retention function.Have a
full understanding of and consistently demonstrate proficiency at
explaining all products and services to existing customers in an
effort to re-sell and retain.Acquire and demonstrate thorough
knowledge of competitors' pricing, packaging, and products in an
effort to discuss side by side comparisons of Charter's and
competitors' products and services.Perform other duties as
requested by supervisor.REQUIRED QUALIFICATIONSRequired
Skills/Abilities and KnowledgeAbility to read, write, speak and
understand EnglishDemonstrated working knowledge of cable
communications products and services to include video (TV), data
(internet) and voice (telephone)Ability to work variable hours; may
include weekends, holidays, and split days offRequired
EducationHigh school diploma or equivalentRequired Related Work
Experience and Number of YearsCall center experience in the areas
of customer service and/or phone sales, or equivalent experience -
2+PREFERRED QUALIFICATIONSPreferred Skills/Abilities and
KnowledgeAbility to communicate effectively with employees,
customers, suppliers, in person, on the phone, and by written
communications in a clear, straight-forward, and professional
mannerAbility to apply appropriate retention and sales techniques
and demonstrate sustained achievement of stated retention
goalsEffective computer and consumer electronics skillsAbility to
use personal computer and appropriate software applications to
include billing system and other role-related toolsProven verbal
and written communication skillsAbility to effectively handle irate
customers while attempting to resolve stated issuesAbility to
prioritize and organize effectivelyWORKING CONDITIONSOffice
environment CRT110 316635 316635BR
Keywords: SPECTRUM, Lakeland , Call Center Sales Agent ($18 PH), Sales , Auburndale, Florida
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