Customer Service Associate; Sales Support

Company: American VULKAN Corp.
Location: Winter Haven
Posted on: August 5, 2022

Job Description:

American Vulkan Corporation, www.vulkan.com, is a dynamic and diverse manufacturing company in Central Florida, exporting and importing precision manufactured products worldwide. With a military and non-military customer base, our inventory spans from HVAC tube connectors weighing less than one ounce to mega-ship couplings weighing 30,000 pounds. American Vulkan is a leader in its field with state-of-the-art manufacturing equipment in a climate-controlled shop and warehouse. In addition to a competitive salary, we offer an exceptional comprehensive benefits package. EEO. If you are the right person for this opportunity, you will possess the following knowledge, experience, and skills. Confer with customers by email, telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers--- service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms and prepare change of address records. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Entering, recording, storing, or maintaining information in written or electronic/magnetic form. Original Equipment Manufacturer (OEM) Customers: prepare quotes, provide information as requested, and take calls from auto and appliance customers wanting to place orders, respond to inquiries from potential customers. Receive Purchase Order---s (PO) from customers via email or Electronic Data Interchange (EDI), review orders and process. Maintain Return Material Authorization (RMA) logs and files --- process forms, including Vulkan Lokring (VL) RMA forms, and forward to accounting for credits. Work efficiently in a team environment. This position reports directly to the Lokring Inside Sales Manager. Must agree to (and pass) a background check, physical (if applicable), and drug screening testing. Bi-lingual (Spanish) a plus. This position is considered regular, full-time, and requires a minimum in-office schedule of 40 hours per week. This may also include occasional travel. Valid driver---s license and dependable transportation. Microsoft Office 365 software --- Word, Excel, Outlook experience required. High school diploma or equivalent.

Keywords: American VULKAN Corp., Lakeland , Customer Service Associate; Sales Support, Sales , Winter Haven, Florida