Inside Sales Representative ($18 PH)
Company: SPECTRUM
Location: Auburndale
Posted on: June 22, 2022
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Job Description:
Our agents earn an hourly base pay of $18.00 along with
lucrative commission and incentives for a target hourly earnings of
$25.00/hour or $52,018 annually. Top performers can earn $70,800,
plus incentives. You may also qualify for free internet, TV and
phone services (restrictions do apply).JOB SUMMARYMaximize
opportunities to retain existing customers from disconnecting while
retaining and upselling core products i.e. video, data and phone.
Execute retention strategy that strikes balance between saving
customers and retaining revenue. MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and
enhance the customer experience.Establish and maintain a high level
of customer satisfaction, professionalism, and courtesy in all
retention transactions.Consistently meet or exceed weekly and
monthly retention activity goals by utilizing sound telephone based
customer save techniques. Respond to inbound retention calls
promptly and efficiently as outlined by the required call handling
metrics to include productive time, schedule adherence, handle
time, after call work, etc. Answer questions pertaining to billing
inquiries, pricing and packaging of products and service, and
service complaints.Ability to learn and master order processing
within the billing system regarding all aspects of retained
accounts, new sales order entry, account lookup, and other tools
and functions as they relate to the retention function. Have a full
understanding of and consistently demonstrate proficiency at
explaining all products and services to existing customers in an
effort to re-sell and retain.Acquire and demonstrate thorough
knowledge of competitors' pricing, packaging, and products in an
effort to discuss side by side comparisons of Charter's and
competitors' products and services.Perform other duties as
requested by supervisor.REQUIRED QUALIFICATIONSRequired
Skills/Abilities and Knowledge Ability to read, write, speak and
understand EnglishDemonstrated working knowledge of cable
communications products and services to include video (TV), data
(internet) and voice (telephone)Ability to work variable hours; may
include weekends, holidays, and split days offRequired
EducationHigh school diploma or equivalentRequired Related Work
Experience and Number of YearsCall center experience in the areas
of customer service and/or phone sales, or equivalent experience -
2+Bilingual: Spanish RequiredWORKING CONDITIONSOffice
environmentPHYSICAL AND MENTAL REQUIREMENTSAbility to communicate
effectively with employees, customers, suppliers, in person, on the
phone, and by written communications in a clear, straight-forward,
and professional mannerAbility to apply appropriate retention and
sales techniques and demonstrate sustained achievement of stated
retention goalsEffective computer and consumer electronics
skillsAbility to use personal computer and appropriate software
applications to include billing system and other role-related
toolsProven verbal and written communication skills Ability to
effectively handle irate customers while attempting to resolve
stated issuesAbility to prioritize and organize effectively CRT110
314522 314522BR
Keywords: SPECTRUM, Lakeland , Inside Sales Representative ($18 PH), Sales , Auburndale, Florida
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