Patient Support Services Representative (Remote) - $14/Hour
Company: Virtual Employee Services
Posted on: May 14, 2022
Job Description Eagle Pharmacy Job Description Title: Patient
Support Services Representative ($14/Hour - Lakeland, FL)
Monday/Friday: 1:30 PM - 10:00 PM Reports to: Patient Support
Services Supervisor Summary: This is a critical position requiring
excellent customer interaction skills. The individual is expected
to enhance patient satisfaction with Eagle Pharmacy programs by
responding to incoming phone calls, and placing outgoing calls to
patients and physicians as assigned. Problem-solving skills are
essential. Individuals in this position will be the primary point
of contact for patients calling to enroll in Eagle Pharmacy
programs, placing orders/ refills, checking on the status of an
order, and inquiring about program offerings; often times the
single point of contact for our patients. Essential Duties and
Responsibilities Answer inbound phone calls in a prompt, courteous,
and professional manner ensuring compliance with state and federal
regulations. Provide first call resolution where possible.
Demonstrate the ability to triage or escalate calls when first call
resolution cannot be performed to the patient---s satisfaction.
Contact patients through outbound calls to assist in the processing
of prescription medications in line with state and federal
regulations. Provide support to pharmacy through the completion of
tasks including but not limited to enrollment updates, processing
payments and releasing orders, updating patient demographics,
written and oral communication with pharmacy staff to ensure
completion of prescription orders. Compile and maintain reporting
requirements as requested by the business. Handle difficult people
and problems professionally. Accurately completing other tasks as
assigned by management. Required Skills Positive attitude with an
excellent customer service mindset, working in a way that
demonstrates a commitment to Incredible Service. Ability to handle
multiple activities or interruptions at once. Ability to perform
repetitious work accurately. Ability to type 50 words per minute.
Focused team player, who can work in conjunction with pharmacists,
pharmacy technicians, other departments, customers, and management.
Work independently with little supervision and meet daily
deadlines. Computer proficiency to navigate required databases and
operate in required software packages. Excellent communication
skills, both written and oral. Strong interpersonal skills.
Interested in working with people with a strong desire to resolve
problems. Able to work under pressure. Strong attention to detail.
Creative problem solver and effective at conflict resolution.
Ability to work flexible hours as needed. Ability to sit at
computer using phone and headset for length of shift with breaks
and lunch away from desk assigned per length of given shift
Education: High School diploma or equivalent required. Post High
School or specialized training a plus. Experience: Pharmacy or
medical experience is desired. 6 months minimum of call center
experience 6 months minimum of administrative duties Familiar with
Microsoft Word, Excel, and Outlook Work Environment/Physical
Demands: This position is in a typical office environment which
requires prolonged sitting in front of a computer. Requires
hand-eye coordination and manual dexterity sufficient to operate
standard office equipment including operation of the standard
computer and phone equipment. May have occasional high stress when
dealing with customers/clients.
Keywords: Virtual Employee Services, Lakeland , Patient Support Services Representative (Remote) - $14/Hour, Sales , Lakeland, Florida
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