Agent In Charge
Location: Winter Haven
Posted on: May 14, 2022
Job Description Position Summary The Agent In Charge/Cannabis
Advisor Lead is passionate about medical Cannabis, provides product
knowledge to our patients and explains the benefits of buying
specific products. The Agent In Charge/Cannabis Advisor Lead
delivers the Company's retail promise to every customer visiting
the Dispensary. Provides supervisor customer service and education
guidance to registered patients and Designated Primary Caregiver
("DPC"). Take patients orders, record sales in the Inventory
Control System ("ICS"), and handle cash, and debit card
transactions. Maintain an organized environment and facility
appearance. The Agent In Charge/Cannabis Advisor Lead collaborates
with the Assistant Manager, Dispensary Manager and leadership team
to develop, document and implement practices, policies, and
strategies that support a performance and results-driven culture.
The payrate for this position is $18 an hour. This role is a
developmental opportunity in preparation for a management position.
Duties/Responsibilities/Tasks Greets patients and DPC's and escorts
them from the waiting room to the secured sales dispensary.
Provides orientation and tours for first-time clients. Follows the
Company's selling standards to meet the team and individual sales
goals and metrics. Drives sales and customer experience by
maintaining a tidy, safe, and well-merchandised store environment
with all medical Cannabis and related products, except samples,
secured and behind a counter. Models best-in-class service
experience that consistently strives to exceed customers'
expectations. Make sales and prepares approved sales from the
client. Calculates sales price and enters into the cash register.
Collects the amount due from the client in cash or via a cashless
debit transaction. Packages order, checking to ensure each product
is appropriately labeled, including warning as required by law.
Deliver sales from ICS agent for entry. Escort client waiting room
to exit. Escort next client to secure sales area. Inspires customer
confidence and creates loyalty to Company brand. Promotes a work
environment that is positive, customer-service oriented, and
compliant with established laws and regulations and Company
policies and procedures. Is accountable for accurately utilizing
the Company's Point of Sale system. Communicates with the patient
coordinator to maintain patient traffic flow and maximize sales and
customer satisfaction. Responds to in-person patient requests,
compliments, and resolves simple complaints, through e-mail, or by
the phone requesting supervisor support as needed. Maintains
organization of dispensary and through daily upkeep and light
cleaning. Maintains quality and appearance of the product by
removing shake and stems, while checking for mold, mildew,
expiration or sell-by dates, or defective products, and keeping
samples clean and in order. Maintains knowledge of all medical
Cannabis, and related products and services offered, as well as
applicable state and local laws and regulations and industry news.
Educates patients and DPD's on medicating options and methods,
strain information, medicine effectiveness for specific ailments,
and cultivation methods. Provides education materials and resources
for patients and DPCs as needed. Records specific request,
preferences, and notifications for patients and DPCs using the
internal Electronic Verification System ("EVS") and ICS and follow
up as needed. Maintains awareness of patient input and suggested
changes to improve service or product, invites clients to use the
suggestion box in the waiting room. Discusses inventory levels with
patient coordinator and Manager or Assistant Manager to maintain
accurate online menus and update menus and checklist as needed.
Coordinates supply orders with the dispensary manager as needed.
Other responsibilities and duties assigned by the Manager or
Assistant Manager. Job Requirements 2 years of retail or customer
service experience required. High School Diploma or GED preferred.
Knowledge of medical Cannabis policy and law preferred. Must be
able to ensure accurate data-entry and record keeping. Ability to
work in a fast-paced, changing, and challenging environment.
Proficiency in Windows-based and other software and Internet
navigation. Point of Sale software and cash handling experience is
a plus. Additional Requirements: Must be at least 21 years of age.
Physical and Mental Demands: While performing the duties of this
job, the employee is frequently required to remain in a stationary
position, move and/or position oneself, communicate, operate and/or
prepare, place, position objects, tools, or controls. The employee
must occasionally move packages weighing up to 20 lb. Specific
vision abilities required by this job include close observation and
the ability to adjust focus. The mental and physical requirements
described here are representative of those that must be met by an
individual, with or without reasonable accommodation, to
successfully perform the essential functions of this position.
Working Environment: Work is performed in a retail environment. The
noise level in the work environment is usually moderate. The work
environment characteristics described here are representative of
those an individual encounter while performing the essential
functions of this position. EEO Statement: We are proud to be an
equal opportunity employer. We place priority in an environment of
inclusion, diversity and social justice and are committed to
securing a better, brighter way forward for our employees, our
markets and our communities.
Keywords: M--V, Lakeland , Agent In Charge, Sales , Winter Haven, Florida
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