Guest Services Representative
Company: WoodSpring Suites Lakeland
Location: Lakeland
Posted on: January 15, 2022
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Job Description:
WoodSpring Suites Hotel, managed and operated by Nationwide
Hotel Management Company, LLC. is looking for a Guest Service
Representative. Nationwide Hotel Management Company (NHMC) is a
full-service hotel management company specializing in the economy
and select service segments of the hospitality industry, with
services focused on the extended stay segment.
$350 Hiring Bonus
$150 hiring bonus after 90 days of employment
$200 additional hiring bonus after 180 days of employment
Essential Job Functions
-Organizes, confirms, processes, and conducts all guest
check-ins/check-outs, room reservations, requests, changes, and
cancellations; greets, registers, and assigns rooms to guests.
-Collects payments, verifies and adjusts billing as directed by the
GM.
-Keeps abreast of hotel policies concerning rates, group and other
discounts, and special offerings.
-Issues room keys, identifies and explains room features to guests.
Supplies guests with directions and information regarding property
amenities, services, hours of operation and local areas of
interest.
-Keeps records of room availability and guests' accounts.
-Performs bookkeeping activities such as making cash deposits,
completing daily audit, running reports, and posting payments to
guest folios.
-Responds to guest comments, compliments, or complaints, referring
customers to GM as necessary.
-Prepares housekeeping duty rosters for check-out and stay-over
cleans.
-Inspects rooms and public areas to ensure expected health and
safety standards for pest control.
-Creates an operating environment that assures consistent guest
satisfaction, meets with and solicits comments from guests on a
regular basis to determine their level of satisfaction with guest
services and facilities.
-Maintains proficiency in all location computer and software
systems.
-Responds to emergency situations.
-Washes and folds laundry.
-Provides support to housekeeping in guest rooms and public spaces
as well as inspecting and stocking housekeeping carts for service
preparedness as needed based on business demands.
-From time to time, employees in this position may be asked to
cover at another hotel in their area during critical staffing
needs.
-Essential Functions are not all inclusive; other job duties may be
assigned.
Minimum Requirements
-High school diploma or equivalent.
-Prior guest service experience preferred.
-Must have computer skills including the ability to access and
accurately input information into a computer system including
Microsoft Office Suite and the Hotel PMS system.
-Excellent oral and written communication skills.
-Friendly, cooperative manner and patience in dealing with
customers and staff.
-Must maintain a professional appearance and demeanor.
-Self-starter with the ability to prioritize and handle multiple
projects and meet deadlines under pressure.
-Strong organizational time management skills and problem-solving
skills.
Position Type and Expected Hours of Work
This is a part-time position with rotating weekday and weekend
shifts. Employees in this position may be asked to take overnight
on-call shifts from time to time.
Physical Demands
The physical demands described here are representative of those
that must be met by an employee with or without accommodation to
successfully perform the essential functions of this job.
-While performing the duties of this job, the employee is
occasionally required to stand, walk, sit, use hands to handle or
feel objects, tools or controls, reach with hands and arms, climb
stairs, balance, stoop, kneel, crouch or crawl, talk, and hear.
-Specific vision abilities required by the job include close
vision, distance vision, color vision, peripheral vision, depth
perception, and the ability to adjust focus.
-Repetitive movement of hands, arms and legs, sweeping, vacuuming,
mopping, wiping, pushing, and lifting.
-The employee must occasionally lift and/or move up to 25
pounds.
-Exposure to adverse weather conditions, hazardous chemicals,
odors, dirt and dust.
Keywords: WoodSpring Suites Lakeland, Lakeland , Guest Services Representative, Sales , Lakeland, Florida
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