Inside Sales Representative

Company: Integrated Supply Network
Location: Lakeland
Posted on: October 18, 2020

Job Description:

Reporting to the Division Sales Manager and located in our Lakeland office, the Inside Sales Representative provides a partnership with Outside Sales. Will provide outstanding customer service and sales support for our customers as well as our sales team. The selected candidate will be responsible for supporting the entire sales process for ISN products and/or services from quotation though pre- and post-sale support.This role could provide support for either Retail Sales, Warehouse Distribution Sales, Outside Sales, Franchise Sales and Independent sales among others. Build and maintain relationships with customers by proactively following up on their satisfaction with company services and addressing inquiries and concerns. As the customer's main point of contact with the company, they're responsible for relaying information and coordinating with internal teams to solve issues. Responds to customer/vendor requests presented by phone, mail, faxes, emails, or in person Answers telephone inquiries to provide product/service information such as product or service specifications Contacts vendors to answer questions, provide research information or conduct general product or services research when necessary. Resolves customer problems before, during and after sales. Assists applicable sales team in placing orders, solving customer complaints and answering product or service offering inquiries. Works with internal departments as needed to address customer issues. Through the relationships that are established with new and existing customers, Inside Sales Representative should identify additional opportunities that sales team members may have missed. Customers may have additional opportunities that can be transferred to the sales team once proactive service and trust has been established Performs other duties and participates in special projects as assigned.The above position description is intended to describe the general content, identify the essential functions of, and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Comfortable in the dynamic atmosphere of a high-growth product organization with a rapidly expanding product line and customer base Strong analytical and problem-solving capabilities Excellent written and oral communication skills Proficiency in a Windows environment including MS Word Ability to work independently as well as with peers, managers, clients and outside vendors Proficient in all internal systems (MasterPack, Tool web, phone system, etc.) with little or no supervision. A well-rounded knowledge of all members/roles of the organization which will lead to a higher level of support and seamless service delivery. Comprehensive knowledge of all customer service processes and procedures.Comprehensive knowledge of all vendor or MFR relationships/partnerships. Product knowledge on department product or service offerings.Meet quality standards set forth to deliver outstanding customer service and effective communication. High School Diploma or GED Minimum 0-2+ years of relevant sales and/or customer service Experience in the automotive tool & equipment industrya plusPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include Close vision.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. ISN is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, gender expression national origin, marital status, veteran or disability status.

Keywords: Integrated Supply Network, Lakeland , Inside Sales Representative, Sales , Lakeland, Florida