Associate Customer Technical Support Analyst - LANWAN

Company: Publix Super Markets, Inc.
Location: Lakeland
Posted on: March 16, 2023

Job Description:

**23814BR****Position Title:**Associate Customer Technical Support Analyst - LANWAN**Department:**Information Systems**Location:**Lakeland, FL between Orlando and Tampa**Description:**The primary responsibilities for this position include:+ level 1/2 troubleshooting of the Publix Network Infrastructure+ monitoring and responding to alerts from networking devices+ working directly with Telco venders on Circuit outages+ escalating high severity and chronic problems to the management+ answering phones and log incident records.**Req ID:**23814BR**Hours of Work:**Shift work, including nights & weekends.**State:**Florida**Frequency of Pay:**Weekly**Travel Frequency:**0%**Minimum Base Pay:**18.60**Additional Information:**Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.*****Relocation/Household Good Shipment Allowance will NOT be provided.*******Please note that Publix will not sponsor any hire for this position for an H-1B visa or permanent residence.****Address:**3045 New Tampa Hwy**City:**Lakeland**Year End Bonus:**To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week's pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks' pay.**Maximum Base Pay:**25.65**Required Qualifications:**+ High School diploma or its equivalent experience+ experience working with Routers, Switches, DATA/Voice Circuits, and Wireless technologies**Preferred Qualifications:**+ CCNA, CCENT, CCNP certifications+ experience supporting IP office telephone systems+ experience working with trap receivers and tracing tools+ experience working with industry standard network cabling (Cat5, Cat6, Fiber Optics)+ experience working in an organization utilizing formal processes such as Change Management, Incident/Problem Management and Disaster Recovery**Potential Annual Base Pay:**38,688 - 53,352**Zip Code:**33815-3468**Benefits Information:**+ Employee stock ownership plan that contributes Publix stock to associates each year at no cost+ An opportunity to purchase additional shares of our privately-held stock+ 401(k) retirement savings plan+ Group health plan (with prescription benefits)+ Group dental plan+ Group vision plan+ Sick pay+ Paid Parental Leave+ Long-term disability insurance+ Company-paid life insurance (with accidental death & dismemberment benefits)+ Tuition reimbursement+ Vacation pay+ Free hot lunches (buffet-style) at facilities with a cafeteria+ Paycheck direct deposit+ Credit union+ Access to over 50 discount offers including discounts on computer, vehicle and wireless purchases+ 6 paid holidays (associates can exchange the following holidays with their manager's approval: New Year's Day, Memorial Day, Fourth of July, and Labor Day).

Keywords: Publix Super Markets, Inc., Lakeland , Associate Customer Technical Support Analyst - LANWAN, Professions , Lakeland, Florida