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Biomedical Equipment Technician ($5,000 Sign On Bonus!!! :)

Company: Avantor
Location: Lakeland
Posted on: January 26, 2023

Job Description:

Job SummaryWorks independently with general supervision, accountable for providing technical support to Avantor's global customer and sales organizations. Interacts with internal resources to research and communicate technical information to customers pertaining to Avantor's clinical trial, pharmaceutical and laboratory product offerings.

Also responsible for developing and maintaining technical documents as well as updating the on-line technical knowledge
base and products/customers databases.The IV Infusion & Medical Device Equipment Engineer is based in our In-House Engineering (IHE) Service Center in Lakeland, Florida. It supports distribution for North America, South America and Canada. This role is required to inspect, troubleshoot, support, repair, calibrate, evaluate, and verify the performance of complex and diverse range of biomedical infusion pumps (primary), medical devices (primary), laboratory and pharmaceutical (secondary) product offering. MAJOR JOB DUTIES AND RESPONSIBILITIES

  • Carry out day-to-day: Performance Assurance / Quality Control (PA / QC) inspections, scheduled maintenance, electrical safety testing (IEC60601-1 / IEC 62353 / AAMI/IEC/EN), operational verification procedures (OVP), repair and/or calibrate complex and intricate biomedical (medical devices), laboratory and pharmaceutical products
  • Inform management / other stakeholders of the status of repairs, scheduled inspections, unusual situations and any customer concerns
  • Work with, direct and document the activities of subcontractors / outside services whilst working on-site in Lakeland FL
  • Maintain expertise through ongoing training and education. Also, must be willing to travel for training opportunities domestically and internationally
  • Responsible for ensuring all service documentation is completed, timely and accurately by maintaining the accuracy and integrity of the company ERP system to include the following: inventory, service history, documented results and relevant transactions
  • Responds to Medical Equipment Recalls and Alerts as directed by GSM & Corporate QA
  • Assists with special projects as assigned
  • Will assist in training of new IHE trainees and apprenticesACCOUNT RELATIONSHIP
    • Build and maintain internal and external customer relationships
    • Adheres to Mission, Vision, and Values of our organization
    • Provide a positive representation of Avantor Services by integrating core values into job performanceTECHNICAL SUPPORT
      • Research technical documents, reviews product specification and utilizes resources such as technical monographs, company R&D experts, in-house databases, and personal technical background to communicate information to internal & external IHE customers
      • Triages and resolves internal / external customers' technical issues related to quality, applications, products, and delivery systems
      • Participates in designing/improving information collection and archiving processes with other departments including but not limited to Marketing, Sales, and Quality Assurance
      • Participates as part of cross functional team associated with the customer intimacy programs; responsibilities may include project management, data collection and review, hosting and participating in recurring meetings, and issuing meeting minutes
      • Performs other duties as assigned with or without accommodation
      • Responds to customers' complex technical inquiries (via telephone, email, and live chat) pertaining to the company's product lines
      • Responsible for cleaning and disinfecting routine, cleans, sanitizes and maintains records associated with each serialized equipment record to abide by all regulations
      • Assists with IHE inventory receipts and inventory countsQUALIFICATIONS (Education/Training, Experience and Certifications)
        • Associates degree in Biomedical technology or electronics
        • Minimum of three (3) years technical services, engineering, quality experience required
        • Preferable: CBET certification; A+ certification
        • Project management experience is highly preferred
        • Experience & certification in the following product area is highly desired:
        • Infusion systems (ambulatory, syringe & volumetric infusion pumps)KNOWLEDGE SKILLS AND ABILITIES
          • Demonstrated competency in the use of all applicable test equipment and tools required to perform the following duties for these equipment types (but not limited to): infusion systems (ambulatory, syringe and volumetric infusion pumps), patient monitoring equipment, diagnostic EKG's, ambulatory EKG's, holter and stress systems, ophthalmic equipment, centrifuges, refrigeration equipment, point of care (POC) devices and hematology analyzers.
          • Knowledge of a wide range of sciences including, but not limited to, electronics (analog and digital), computer science/networking, mechanical engineering design
          • Demonstrated ability to manage multiple priorities in a fast-paced environment while keeping customers' needs in mind
          • Results-oriented, energetic, self-motivated, and a dedicated team player
          • Proven problem solving and leadership skills
          • Exhibits initiative, attention to details and follow through
          • Ability to learn industry regulations and Avantor's proprietary systems
          • Committed to the highest standards of customers satisfaction and providing the ultimate customer experience
          • Excellent knowledge of Microsoft Office Suite; experience working with other computer applications (such as databases) with an aptitude to further develop technical skills preferred
          • Excellent verbal, written skills in addition to presentation and interpersonal communication skillsDISCLAIMER:
            The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
            Avantor is proud to be an equal opportunity employer.EEO Statement:We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision using the links below.EEO is the LawOFCCP EEO SupplementPAY TRANSPARENCY NONDISCRIMINATION PROVISION3rd Party Non-Solicitation Policy:By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Keywords: Avantor, Lakeland , Biomedical Equipment Technician ($5,000 Sign On Bonus!!! :), Professions , Lakeland, Florida

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