WMS Site Super User
Company: Americold
Location: Plant City
Posted on: June 26, 2022
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Job Description:
Overview
Americold provides temperature-controlled warehousing and
transportation to food producers, restaurants, schools and retail
outlets such as grocery stores. We're proud to provide an essential
link in the food industry supply chain and to help put food on
tables around the world.
Based in Atlanta, Georgia, Americold owns and operates
temperature-controlled warehouses around the world. We have over
16,000 associates and offer a wide variety of career opportunities
- from warehouse forklift operators and supervisors to accounting,
administration, business development, customer support,
engineering, transportation, and technology solutions
positions.
Responsibilities
Primary Responsibility:
Act as the site expert on warehouse management systems (WMS),
responsible for day-to-day system maintenance and troubleshooting.
First point of contact for assistance, questions, issues, etc. at
the operations level. Work with Operations teams, IT, and
Engineering groups to ensure optimal configurations for WMS
conversions, enhancements, and new business requirements. Work with
other departments to support initiatives that may interface with
WMS systems.
Essential Functions:
• Develops, maintains and ensures clear and effective documentation
of WMS processes and procedures. This includes general SOP's as
well as customer specific processes at the site level.
• Troubleshoots and resolves support requests related to the WMS or
any related interfaces or ancillary systems
• Determines work flow for WMS
• Supervises on-site WMS associates and supports department
• Serve as a liaison between IT and the site team on WMS issues
• Play an active role in maintaining training, re-training, new
hire training at the operations level
• Support WMS improvements and represent the business in future
development work
• Support WMS site Super User team by training new Super Users and
assisting with site maintenance and troubleshooting
• Support WMS site Super User team by participating in Super User
meetings
• Assist other departments by participating in meetings and/or
testing related to projects impacting the site, as requested
• Assist in training/support at other site WMS conversions/start
ups
• Other duties as requested
Qualifications
Qualifications & Experience:
• Bachelor's degree preferred
• 3+ years of related experience
• Proficient computer skills, experience in MS Office, including
Word, Excel, Access, and PowerPoint
• Knowledge of Warehouse Management Systems (Red Prairie/JDA WMS a
plus)
Knowledge, Skills and Abilities:
• Excellent time management, communications, decision-making,
organization, human relations, presentation, negotiation, and
mediation skills
• Ability to communicate professionally, both written and verbal
with individuals at all levels of the organization and with
external contacts
• Ability to communicate effectively to direct and motivate the
team and others
• Progressive, flexible and team-oriented approach desired
• Possess a proactive approach with strong customer service
orientation
• Demonstrates uncompromising level of integrity and code of ethics
and maintain a high degree of confidentiality
• Must be able to travel at an estimated 10-20% of the time
Physical Requirements:
• Requires the ability to sit for long periods of time, with
frequent interruptions
• Requires several hours per day of sitting, getting up and down
from chairs, and reaching, or bending
• Requires manual dexterity with normal hand and finger movements
for typical office work
• Talking, hearing, and seeing are important elements of completing
assigned tasks
• May require travel by automobile and airplane up for business
• May require a visit facility operations in temperatures at or
below freezing
• May carry loads related to travel and occasionally lifts,
carries, positions, or moves objects weighing up to 20 pounds
• Requires the use of various electronic tools
• Requires the ability to relate to others beyond giving and
receiving instructions: must partner with colleagues without
exhibiting behavioral extremes
• Requires the performance of work activities including reasoning,
negotiating, instructing, persuading, or speaking with others; and
respond appropriately to constructive feedback from executive
management
Americold is an Equal Opportunity/Affirmative Action Employer.
EOE/AA M/F/D/V DFW.
Keywords: Americold, Lakeland , WMS Site Super User, Professions , Plant City, Florida
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