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Remote RCM Workforce Analyst

Company: VirtualVocations
Location: Lakeland
Posted on: April 8, 2021

Job Description:

A radiology practice company is filling a position for a Remote RCM Workforce Analyst. Core Responsibilities of this position include: Providing real-time monitoring and determines workforce management requirements Producing call volume forecasts on a daily, weekly, monthly and annual basis for a multi-site operation Analyzing all patient experience operational workflows where inventory and/or call volumes dictate staffing/resources needs Skills and Requirements Include: 3+ years of Workforce Management experience Strong understanding of contact center technology is required Ability to perform forecasting in a contact center environment and schedule to those needs is necessary Complete understanding of overall operational activities including phone, email, chat, community and social media support Strong organizational skills with an ability to effectively manage large amounts of detailed information Experience in qualitative analysis, root cause analysis, quality assurance practices, and problem-solving skills

Keywords: VirtualVocations, Lakeland , Remote RCM Workforce Analyst, Professions , Lakeland, Florida

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