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MS Dynamics CRM Consultant

Company: Ascendo Resources
Location: Lakeland
Posted on: February 24, 2021

Job Description:

Ascendo Resources is looking for a CRM Functional Consultant. This Consultant will have years of experience in helping clients and prospects with their CRM journey with Microsoft Dynamics 365 for Customer Engagement. Their focus will be on the functional, no code/low code capabilities of CRM. They will work with a broad set of customers from small clients just starting their journey to significantly larger clients who have been using Dynamics 365 CRM for many years needing to expand or find support. In addition to having high proficiency in configuring CRM, this role will require those skilled in translating the client's business needs into the functional requirements to find the right-fit between using the out-of-box structure and a configured arrangement. Essential Functions:

  • Interact with clients to understand business requirements and documenting those requirements
  • Demonstrating CRM solution capabilities to the client
  • Create solution design to address client business, interface, and performance requirements
  • Advise on complex MS Dynamics CRM business cases and propose comprehensive solutions based on MS CRM and customizations
  • Create functional requirement and functional design for customizations
  • Create effort estimates for implementations tasks
  • Provide MS Dynamics SME expertise to client and mentor team members
  • Data migration (Data mapping) from external systems into MS CRM
  • Conduct solution testing and assist with user acceptance testing
  • Conduct user and administrator training
  • Perform other related duties as assigned Qualifications
    • At least three years of experience functionally implementing new or expanding on the Dynamics 365 CE application
    • Excellent skills in presenting, communicating and collaborating with a broad-set of personalities from C-level to end-user
    • At least one year leading the CRM engagement or similar capacity
    • Experience authoring presentations, training, and other documentation that are provided to clients
    • Excellence in deriving from sometimes ambiguous or vague requirements a CRM structure for configuration
    • Able to respond quickly and work in a fast-paced, sometimes rapidly-changing environment
    • Experience providing formal or informal training to small and moderately sized groups preferred
    • Experienced in agile development preferred
    • Microsoft Dynamics 365 certification preferred
    • Bachelors degree preferred

Keywords: Ascendo Resources, Lakeland , MS Dynamics CRM Consultant, Professions , Lakeland, Florida

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