At Your Service Supervisor - Orlando/LittleLake Bryan CY - (19000K1T)
Company: Marriott International, Inc.
Posted on: June 14, 2019
Here's To Your Journey with Courtyard With more than 330 managed
locations in more than 20 countries Courtyard by Marriott offers a
refreshing environment that helps guests stay connected and
balanced. Working at Courtyard, you''ll ensure guests have a
smooth, productive stay that meets their personal and business
needs. Find Your World at Courtyard by Marriott. The
Orlando/LittleLake Bryan CY, located at 8623 Vineland Avenue,
Orlando, Florida, 32821 is currently hiring a At Your Service
Supervisor. Responsibilities include: Answer, record, and process
all guest calls, requests, questions, or concerns. Contact
appropriate individual or department to resolve guest call,
request, or problem. Follow up and ensure that any outstanding
requests are resolved. Advise guest of any messages received.
Verify and adjust billing. Operate telephone switchboard station.
Monitor busy or unanswered lines, check back with callers on hold
to update status, take messages. Activate and deactivate guest room
message lights Transfer guests with internet access issues to
internet service provider''s customer support line. Assist callers
with credit card, calling card, long distance, collect, overseas,
and person to person calls. Log guest requests, incidents,
adjustments and comment cards into computer to allow for proper
tracking and documentation. Supply guests with directions and
property information. Assist management in training, scheduling,
evaluating, motivating and coaching employees; serve as a
department role model. Follow company policies and procedures;
report accidents, injuries, and unsafe work conditions to manager;
ensure uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company
standards; anticipate and address guests'' service needs; assist
individuals with disabilities; thank guests with genuine
appreciation. Speak using clear and professional language;
prepare/review written documents accurately and completely; answer
telephones using appropriate etiquette. Develop and maintain
positive working relationships; support team to reach common goals.
Ensure adherence to quality standards. Enter and locate information
using computers/ POS systems. Stand, sit, or walk for an extended
period of time. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors. To
apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Lakeland , At Your Service Supervisor - Orlando/LittleLake Bryan CY - (19000K1T), Other , Lakeland, Florida
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