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Bilingual Customer Service Agent - Card Services

Company: SYKES Enterprises
Location: Lakeland
Posted on: June 12, 2019

Job Description:

Job description

Are you ready to join a global team of more than 55,000 amazing SYKES team members who focus on serving and helping our customers and each other?

You're taking the first step in creating what could be your lifelong career, or maybe this is a step in your journey for the next few years. Either way, you will gain valuable skills and work experience that will help you become a better and more talented professional.

On our Call Center team, you'll learn all about our customers' wants, needs and interests before connecting them to products and solutions that make it all possible. At SYKES we put our customers first and strive to ensure each and every call provides a fantastic experience. We truly enjoy helping people, and know you do too!

We are there when our customer calls! Most calls come in during the afternoon and evening and we need you to be there too!

GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:

  • Answer inbound customer/client requests or inquiries from Spanish and English speaking customers concerning services, products, billing, equipment, claims, and report problem areas
  • Be confident and always offer an upsell to the customer
  • May be required to work in one or multiple systems and utilize multiple screens to find information and solve problems
  • Responsible for improving customer retention through programs and exemplary service provided to the customer
  • Utilizes mechanized systems to initiate and complete service orders and handle customer requests
  • Continually maintain working knowledge of all client products, services and promotions
  • Make recommendations according to customer's needs on features, accessories, upgrades and options
  • Utilize operational systems to process purchases of products and services
  • It is important to note most schedules require afternoon/evening hours and one or both weekendWe love our employees and our customers! We want you to be excited about being at work and providing solutions. Our customers rely on us to solve their problems.

    Requirements
    • Must be able to speak fluent Spanish
    • Computer keyboard, mouse and multi-screen use
    • Must be able to type 25 words per minute
    • May be responsible for credit/inbound, activations, customer service, sales, fraud protection, and other duties as required
    • Previous call center experience a plus
    • Previous sales experience a plus
    • Previous customer contact experience a plusHere's some other great things available to you at SYKES
      • Full time work hours
      • Consistent work schedules so you can plan your life
      • Tuition reimbursement
      • Medical benefits
      • Inbound calls only
      • Performance and sales incentives
      • Career advancement opportunities
      • Paid trainingSYKES Enterprises provides support to Fortune 500 companies and we operate worldwide. To get to know us a little better, click here.
        Not the job for you? You probably have friends or family who might be interested, so please feel free to send them the link to this job opportunity!About SYKES

        Every time a SYKES customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy.EEO statement

        COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO. Associated topics: agent, agente de servicio al cliente, client, customer care, customer service associate, customer service representative, customer service specialist, platform support, rep, technical assistant

Keywords: SYKES Enterprises, Lakeland , Bilingual Customer Service Agent - Card Services, Other , Lakeland, Florida

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