LakelandRecruiter Since 2001
the smart solution for Lakeland jobs

Telesales Supervisor

Company: DS Services of America, Inc.
Location: Lakeland
Posted on: June 12, 2019

Job Description:

Overview of the Telesales Supervisor:

The Telesales Supervisor is responsible for the daily supervision of Telesales Agents. He/She is responsible for hiring, motivating, coaching, counseling, training and problem solving within the Telesales department. This position assists management with the development, analyses and implementation of staffing, training, scheduling and reward/recognition programs.


* Recruits Telesales talent.
* Defines and implements appropriate procedures and incentives to achieve departmental goals.
* Participates in the establishment of quotas as it relates to New Customer Orders to ensure objectives are met.
* Contributes to the continued growth of the company through consistently achieving team quotas.
* Drives daily activity of representatives on inbound and outbound calls.
* Establishes and reports on metrics to measure performance; corrects deficiencies where necessary.
* Maintains and promotes a successful and positive team atmosphere and work environment.
* Coaches and mentors members of Telesales team with focus on product and services knowledge.
* Maximizes use or resources within the department and other areas of the business.
* Supervises administrative functions.
* Monitors and addresses performance of employees in the areas of work rules, policies, procedures, and behavioral competencies.
* Other functions as assigned.

CORE COMPETENCIES -- The core competencies reflect the knowledge, skills and abilities required for incumbents to be successful in their areas of responsibility. The scope of each competency may not be fully inclusive and may vary based on the overall job responsibilities.

* Vision/Values -- Supports values and daily actions and decision, communicates vision and values to others, generates enthusiasm, incorporates vision when planning.
* Customer focus - Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers.
* Team Leadership -- Anticipates and resolves conflicts, turns team diversity into an advantage, uses unique team talents, defines processes and goals, works for consensus.
* Budget/Cost control -- Plans for and uses resources efficiently, always looks for ways to reduce costs, creates accurate and realistic budgets, tracks and adjusts budgets, contributes to budget planning.
* Managing conflict -- Listens well, diffuses conflict before it starts; finds causes of and solutions to problems, handles difficult people.
* Hiring -- Defines position requirements and necessary skills, recruits large applicant pool, prepares for and conducts good interviews, values both experience and potential, selects appropriate candidates, builds teams with complementary skills, promotes diversity.
* Communication - Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
* Creativity/Innovation - Generates new ideas, challenges the status quo, takes risks, supports change, encourages innovation, solves problems creatively.
* Decision making/ Judgment - Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, communicates decisions.
* Manages Performance - Applies clear/consistent performance standards, handles performance problems decisively and objectively, is direct but tactful; provides guidance and assistance to improve performance.
* Attention to detail - Balances details and the 'big picture'; adapts the level of detail required for a given audience; completes work with thoroughness; maintains records and information in an organized manner; audits available information for inconsistencies; maintains documentation that support the completion of work and retention of details/decisions.
* Solicits and gathers information - Demonstrates a working knowledge of techniques for soliciting and gathering information; identifies appropriate sources of information.


Minimum Required:

* Education: High school diploma or equivalent
* At least one (1) year of call center supervision experience required
* At least one (1) year of call center sales experience


* Associates degree.
* At least two (2) years of call center supervision experience

Bi-lingual (English/ Spanish).

* Proficient in the use of Microsoft Office applications including: Word, Excel, and Outlook.
* Knowledge of call center applications/tools including: IVR, ACD, Quality monitoring, workforce mgmt., CRM.
* Adobe Suite software (Dreamweaver)

Who We Are

DS Services is a national direct-to-consumer provider of bottled water, office coffee and water filtration services. DS Services offers a comprehensive portfolio of beverage products, equipment and supplies to approximately 1.5 million customers through its network of over 210 sales and distribution facilities and daily operation of over 2,100 routes. With one of the broadest distribution networks in the country, DS Services can provide service to approximately 90 percent of U.S. households and efficiently services homes and national, regional and local offices. DS Services is dedicated to achieving its mission of becoming America's favorite water, coffee and tea service provider where consumers live, work and play. Please visit our website for more information about DS Services.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: DS Services of America, Inc., Lakeland , Telesales Supervisor, Other , Lakeland, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

Immediate Openings
Description: Premier healthcare company is actively searching for highly motivated individuals to work individually
Company: Career Division
Location: Sarasota
Posted on: 06/17/2019

Service Advisor
Description: Automotive Service Advisor MUST HAVE EXPERIENCE AS A SERVICE ADVISOR TO BE CONSIDERED Toyota of Sarasota has an immediate opening for an experienced Service Advisor. Must have positive attitude, embrace (more...)
Company: Peterson Toyota of Sarasota
Location: Sarasota
Posted on: 06/17/2019

Public Outreach Associate
Description: Our Public Outreach Associate responds to inquiries from the public about Priests for Life regarding various aspects of abortion, the pro-life movement, Priests for Life,
Company: Priests For Life
Location: Titusville
Posted on: 06/17/2019

Class A CDL Lease Purchase Truck Drivers
Description: CDL-A Lease Purchase OpportunitiesCDL-A Lease Opportunities Make the living you ve always dreamed of at J R Schugel Our CDL-A lease opportunities provide professional truck drivers like you with the (more...)
Company: J&R Schugel Trucking
Location: Sarasota
Posted on: 06/17/2019

Shasmi Beauty Skin Care Consultants
Description: We are seeking professional beauty skin care sales consultants to consult with customers on skin care products. The annual income potential ranges from 40,000.00 - 150,000.00 per year. You will
Company: Mommy Jobs Online
Location: Port Charlotte
Posted on: 06/17/2019

IFS Associate Investment Representative
Description: ESSENTIAL DUTIES AND RESPONSIBILITIES br br Increases revenue of the assigned Senior Investment Representative and meets team production goal br br Meets team production goals in a compliant manner (more...)
Location: Sarasota
Posted on: 06/17/2019

Stay At Home Moms Remote Job Openings!
Description: Now hiring remote contractor employees for PT and FT positions Mommy Jobs Online would like for you to become a registered member to access our pre-screened legitimate work at home job resources to (more...)
Company: Mommy Jobs Online
Location: Sarasota
Posted on: 06/17/2019

CDS Part Time Product Demonstrator
Description: Summary CDS Part Time Product Demonstrator -- Are you outgoing and enthusiastic about interacting with people If promoting the best brands to today---s shoppers sounds appealing, then Club Demonstration (more...)
Company: Club Demonstration Services
Location: Sarasota
Posted on: 06/17/2019

Email Marketing Specialist - (Contract) - Work From Home
Description: We are now recruiting remote contractors to become an agent. Job Details: You will post our job ads, send email correspondences and send out
Company: Mommy Jobs Online
Location: Titusville
Posted on: 06/17/2019

Freelance Job Promoter
Description: This position is with Mommy Jobs Online, so please visit to apply and get registered on our site directly Great opportunity for the perfect person that has a home office setup to (more...)
Company: Mommy Jobs On Line
Location: Port Orange
Posted on: 06/17/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Lakeland RSS job feeds