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Service Coordinator II

Company: Enersys
Location: Lakeland
Posted on: June 11, 2019

Job Description:

Job Description:

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. We continue to grow in our industry by ensuring all employees possess the following core competencies: customer focused, team player, engaged, ethical, strong communication skills, and works safely.



JOB PURPOSE

Coordinate and execute administrative and supportive account, sales and service activities. Handle questions, complaints and requests from customers, within company policies and procedures, in order to support the unit in realizing commercial objectives and contribute to customer satisfaction

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Enter inventory receipts and shipments in computer system and participate in physical inventory two times per year minimum, including reconciliation.

* Sales order management, enter sales orders as quote, provide order status, scheduled ship date, actual ship date, pro number, proof of deliver, etc.

* Assist in resolution of order related issues.

* Coordinate service and installation for Stationary products, handle freight damage, product returns, credits and parts shortages and complete quality alerts and work with Customer Service Specialist to bring to resolution.

* Follow ISO procedures, document control, and provide general administrative support.

* Track, monitor and escalate corrective actions within agreed timeframes; escalate and resolve anomalies and concerns without delay, especially where KPI s may be affected.

* Oversee improvements to operational functions to increase the effectiveness, efficiency, coordination and communication between these functions and support departments.

* Contact with the Forwarder Shipping Agent to complete the customs declaration of export products.

* Responsible for customs clearance of imported materials and equipment.

* Coordinate with the Commodity Inspection Bureau to complete the inspection of export products.

* No supervisory responsibilities for this role.

* All other duties as assigned.

QUALIFICATIONS

Minimum Qualifications

* High school Diploma or equivalent

* 2-4 years order entry experience or equivalent experience.

Preferred Qualifications

* Associate's degree in a related field



EnerSys is always looking to hire top talent. EEOEM/F/D/V

Nearest Major Market: Lakeland

Keywords: Enersys, Lakeland , Service Coordinator II, Other , Lakeland, Florida

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