Sr. Customer Success Support Specialist

Company: Accusoft
Location: Orlando
Posted on: May 2, 2025

Job Description:

Job Title: Customer Success Support Specialist
Location: Remote in CO, FL, GA, MA, NC, NY, TN, TX, or W
About Accusoft:
Accusoft is a software development company specializing in content processing, conversion, and automation solutions. We enable users to solve complex workflow challenges and gain insights from content across devices. Our technology is embedded in ATMs, medical imaging devices, enterprise content management, and websites used by millions. Visit us at .
Our Values:

• 
  
• Proud of Our Purpose
  
• Aligned in Growth
  
• Resilient in Change
  
• True to Ourselves
  
  Role Overview:
  As part of the Docubee Customer Success team, you will work with a fast-paced, entrepreneurial team to ensure customer success from onboarding to expansion. The focus is on Accusoft's SaaS product, Docubee, a platform designed to improve operational efficiency through document and form management.
  Key Responsibilities:
  
  
• Onboard new customers, assist with account setup, troubleshoot issues, and maximize platform utilization.
  
• Support customers and professional services in workflow development.
  
• Advocate for customers by promoting features and submitting feedback.
  
• Develop and maintain business relationships as a trusted advisor.
  
• Become an advanced user of Docubee and teach others to increase adoption.
  
• Handle escalated support issues, providing timely assistance via chat, meetings, and email.
  
• Respond to technical and non-technical inquiries, including product, maintenance, and billing questions.
  
• Contribute to support and onboarding process development.
  
• Collaborate with support managers on procedures and CRM tracking.
  
• Monitor customer usage for upselling opportunities.
  
• Create support content, videos, and marketing materials.
  
• Align upsell campaigns with product messaging based on customer personas.
  
• Lead training for new hires and support teams.
  
• Work with sales and channel partners to foster relationships and identify expansion opportunities.
  
• Travel up to 10% as needed.
  
  Qualifications:
  
  • 
    
  • 4+ years in technology support, web application implementation, or related fields.
    
  • Experience with computer hardware/software, support, and customer relationship management.
    
  • Strong organizational, problem-solving, and communication skills.
    
  • Ability to manage multiple tasks and build long-term customer relationships.
    
  • Knowledge of No-Code tools, process mapping, workflows, web technologies, and APIs (preferred).
    
  • Experience supporting web applications (preferred).
    
    Perks & Benefits:
    
    • 
      
    • Competitive salary based on experience.
      
    • Generous benefits, 401k match, PTO, and paid medical premiums.
      
    • Focus on work-life balance, education reimbursement, and parental leave.
      
      DEIB Commitment:
      We value diversity and are committed to an inclusive environment. We support initiatives in Diversity, Equity, Inclusion, and Belonging (DEIB). Accusoft is an Equal Opportunity Employer and promotes a drug-free workplace.
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Keywords: Accusoft, Lakeland , Sr. Customer Success Support Specialist, Other , Orlando, Florida