Patient Care Coordinator - Located in Valrico, FL
Company: Great Expressions - Dental Centers
Posted on: February 10, 2024
Located in Valrico, FL Patient Coordinator Valrico, FL, USA Req
#747 Friday, January 19, 2024 As a Patient Coordinator, you will be
the first point of contact for patients visiting or calling the
dental office. Your primary responsibility is to provide
exceptional customer service by greeting patients, scheduling
appointments, managing patient records, and handling general
administrative tasks. You will play a vital role in ensuring the
smooth operation of the dental practice and maintaining a positive
- Provide a warm and friendly welcome to patients as they arrive
at the dental practice.
- Ensure a comfortable and inviting waiting area for
- Maintain a professional and courteous demeanor when interacting
- Schedule appointments for patients, considering their
preferences and the availability of dental staff.
- Confirm and remind patients about upcoming appointments via
phone or other communication channels.
- Coordinate with dental staff to manage the appointment calendar
- Collect and update patient information accurately, including
personal details and medical history.
- Create and maintain patient records in the dental practice
- Ensure patient records are kept confidential and comply with
- Verify and update patient insurance information.
- Calculate and collect co-pays, deductibles, and other payments
- Process insurance claims and coordinate with insurance
providers for billing inquiries or issues.
- Respond to patient inquiries via phone, email, or in person,
providing information about dental services, appointment
availability, and general practice policies.
- Provide clear instructions to patients regarding
pre-appointment preparations, forms, and paperwork.
- Maintain the cleanliness and organization of the reception
area.Coordinate with dental staff to ensure a smooth patient flow
and optimize scheduling efficiency.
- Communicate effectively with dental hygienists, assistants, and
dentists regarding patient arrivals, emergencies, or changes in
- High school diploma or equivalent; additional education or
certification in healthcare administration or related field is a
- Proven experience as a receptionist or in a customer service
role, preferably in a dental or healthcare setting.
- Excellent interpersonal and communication skills to interact
with patients, colleagues, and third-party stakeholders.
- Proficient in using dental practice management software and
general office applications (e.g., MS Office, email, appointment
- Strong organizational and multitasking abilities to handle
multiple priorities in a fast-paced environment.
- Attention to detail and accuracy in maintaining patient records
and managing financial transactions.
- Knowledge of dental terminology, procedures, and insurance
processes is desirable. GEDC is committed to diversity and
inclusion and is proud to be an equal opportunity employer. All
qualified applicants are welcomed and encouraged to apply. Other
details Job Family Patient Support Job Function Office Operations
Pay Type Hourly Min Hiring Rate $17.00 Max Hiring Rate $19.00
Keywords: Great Expressions - Dental Centers, Lakeland , Patient Care Coordinator - Located in Valrico, FL, Other , Lakeland, Florida
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