Waterpark Supervisor

Company: Merlin Entertainments
Location: Winter Haven
Posted on: March 20, 2023

Job Description:

Water Park Supervisor

About us...

LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun!

About the role...

Oversees the daily operation of all slides, pools, attractions, playscapes, etc. within the LEGOLAND Florida Resort Water Park (including Park Water Park, Hotel Pool, and Beach Retreat Pool), establishing and maintaining procedural, safety, and guest service standards. Has responsibility for leadership and supervision, development, engagement, performance management, etc. of all Water Park Team leaders, Lead Lifeguards, Lifeguards, and Guest Experience Hosts - Water Park, ensuring daily operation, staffing, safety and guest service targets are met. Oversees and facilitates maintenance to ensure pool safety, and construction quality specifications are met.

What you'll be doing...

Oversees LEGOLAND Florida's Water Park (i.e. Park Water Park, Hotel Pool, and Beach Retreat Pool) attractions, slides, pools, playscapes, changing areas, admissions, area cleanliness, etc., providing leadership and supervision across all locations.

Ensures effective and efficient daily operation, exceptional guest services, safety, and cleanliness standards.

Works closely with the Admissions Team to ensure that admissions/turnstiles are properly staffed.

Contributes knowledge of attractions, quality installation, slide safety and guest service to ensure smooth operation of attractions, slides, pools, playscapes, etc.

Ensures that all safety and park cleanliness requirements are met and that all regulations, policies, and procedures are enforced.

Reviews infrastructure, mechanical and other operational system requirements in accordance with plans and specifications. Evaluates and tests slides, attractions, pools, etc. Develops and implements standard operating procedures to exceed safety standards.

Inspects the Water Park areas and facilities to detect existing or potential accident and health hazards, determines corrective or preventive measures where indicated, and follows up to ensure measures have been implemented. Documents and communicates findings and results; proposes corrective actions as the situation requires.

Develops detailed operational and safety procedures. Maintains files and records of maintenance documentation, and related product support materials.

Ensures product knowledge is retained/updated by the team and self.

Ensures that the team are aware of sales opportunities within the resort.

Ensures the team/self understands the resort's objectives and what part they can play to ensure success.

Ensures the LEGOLAND Florida Resort Water Park areas and capacity are managed in accordance with local, state, and federal regulations.

Assists management with scheduling to include lifeguard and in service training.

Ensures operational expenditures are controlled within budget or target.

Search for and promote ideas from the team to help manage costs effectively.

Identify and coach future leaders in the department.

Maintains professional and technical knowledge by attending workshops and reviewing professional publications.

Maintains knowledge on current changes in local, state, and federal standards regarding safety & health issues, pool cleanliness, and drain covers protocols.

Develops and leads a professional, efficient, and effective Lead Lifeguard, Lifeguard, and Guest Experience Hosts - Water Park team with a focus on quality of service, the delivery and development of the guest experience, and safety. Act as a role model in leading this through The Merlin Way.

Responsible for the hiring, training (in accordance with the Starguard standards and Water Park regulations), development, performance management, team building and other culture and people management activities.

Ensures in service training is adhered to and followed at both LEGOLAND Florida Resort and Peppa Pig Theme Park. Ensures the lifeguards receive their required number of audits.

Maintains all training records of all managers, leads and lifeguards in accordance with Starguard standards.

Responsible for creating, updating local SOPS and addendums, to include their distribution.

Ensures adherence to policies and procedures, effectively managing and documenting employee relations.

Responsible for instilling a safety culture in the team keeping guest safety of utmost importance.

Functions as a stakeholder in terms of climate survey results within the department and implements an action plan to improve year over year.

People:

Supervisors and employees will have consistent communication and meetings with this role (i.e. schedules, payroll, and training). Promote and demonstrate LEGO's and Merlin's culture and core values through words and actions. Ensure adherence to policies and procedures, effectively managing and documenting employee relations.

Who we're looking for...

Requires at least four years of progressive experience in managing pools, slides, and lifeguards in a theme park or related industry. Demonstrated leadership experience and effective verbal and written communication skills required. This position requires a demonstrated track record of success in operating and maintaining pools, attractions, and slides. Requires mechanical aptitude and ability to ensure plans, specifications, safety and quality standards are met. Strong guest service, interpersonal and supervisory skills are required. Experience in ensuring guest safety through procedures, programs and instilling a safety culture is critical. Knowledge of budgeting and scheduling are required. Exhibits both the ability to work as a team member as well as the ability to work independently and execute projects within job scope. Exhibits patience, flexibility, and the ability to work effectively in a fast-paced environment.

Must be willing to obtain Starguard Lifeguard Instructor (LGI) Certification or above, have a current Starguard Lifeguard, First Aid, and CPR/AED for the Professional Rescuer and certifications, be AED Trained.

Education:

High school graduate or General Education Degree (or equivalent education and experience) is required.

Physical Demands:

Intermittent, prolonged standing and walking to move about the Resort site, interact with employees, and interact with Resort guests.

Finger dexterity sufficient to complete paperwork activities and to use a computer.

Visual acuity sufficient to read written materials, to complete paperwork activities, to drive, and to respond to critical incidents.

Hearing sufficient to communicate with individuals in person and by telephone, and to respond to critical incidents.

Physical ability to act swiftly in emergency situations.

Work Environment:

Various inside and outside locations with varying temperatures and floor surfaces.

Includes working outdoors in > 95-degree heat, high humidity, rain & other inclement weather.

Exposed to wet and/or humid conditions.

Other Job Requirements:

Performs other duties as assigned.

Must be willing to work flexible hours, including evenings & weekends to support Resort operations.

Must have a valid driver's license, safe driving record, and be willing to utilize own vehicle for business purposes.

Must have or be able to get a valid passport and relevant travel visas. Requires travel domestically and internationally.

Ability to address requests for medical care in a rapid manner and perform strenuous physical activities for prolonged periods of time under intense and fast paced conditions.

Attendance is a mandatory function of this job.

Salary: $40,000/annually with benefits.

What you'll get...

In addition to a fun and friendly environment, you will also find: competitive salary free entry to LEGOLAND Florida Resort (which also extends to family and friends) 30% discount on LEGOLAND Florida Resort food, beverage and retail products, tuition assistance, free unlimited usage of the local transit system

Furthermore you will enjoy continuous support and opportunities to branch out and develop your career within LEGOLAND and Merlin Entertainments!

** Please consider whether you'll be able to travel to and from the Resort. Some shifts may fall into unsociable hours.**

About Merlin Entertainments

LEGOLAND Florida Resort is part of Merlin Entertainments. A business built on fun, Merlin is a global leader in location based, family entertainment. As Europe's Number 1 and the world's second-largest visitor attraction operator, Merlin now operates over 100 attractions, 15 hotels, and 6 holiday villages in 24 countries and across 4 continents. Our aim is to deliver unique, memorable, and rewarding experiences to millions of visitors across our growing estate of the best known names in global leisure.

Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Keywords: Merlin Entertainments, Lakeland , Waterpark Supervisor, Other , Winter Haven, Florida