Patient Support Services Representative

Company: Virtual Employee
Location: Lakeland
Posted on: March 16, 2023

Job Description:

About the job Patient Support Services Representative EaglePharmacyJob Description Title: PatientSupport Services Representative Reportsto:Patient Support Services SupervisorSummary: This is a critical position requiring excellent customer interactionskills. The individual is expected to enhance patient satisfaction with EaglePharmacy programs by responding to incoming phone calls, and placing outgoingcalls to patients and physicians as assigned. Problem-solving skills areessential. Individuals in this position will be the primary point ofcontact for patients calling to enroll in Eagle Pharmacy programs, placingorders/ refills, checking on the status of an order, and inquiring about programofferings; often times the single point of contact for our patients.Essential Duties and Responsibilities Answer inbound phone calls in a prompt, courteous, and professional manner ensuring compliance with state and federal regulations. Provide first call resolution where possible. Demonstrate the ability to triage or escalate calls when first call resolution cannot be performed to the patients satisfaction. Contact patients through outbound calls to assist in the processing of prescription medications in line with state and federal regulations. Provide support to pharmacy through the completion of tasks including but not limited to enrollment updates, processing payments and releasing orders, updating patient demographics, written and oral communication with pharmacy staff to ensure completion of prescription orders. Compile and maintain reporting requirements as requested by the business. Handle difficult people and problems professionally. Accurately completing other tasks as assigned by management.Required Skills Positive attitude with an excellent customer service mindset, working in a way that demonstrates a commitment to Incredible Service. Ability to handle multiple activities or interruptions at once. Ability to perform repetitious work accurately. Ability to type 50 words per minute. Focused team player, who can work in conjunction with pharmacists, pharmacy technicians, other departments, customers, and management. Work independently with little supervision and meet daily deadlines. Computer proficiency to navigate required databases and operate in required software packages. Excellent communication skills, both written and oral. Strong interpersonal skills. Interested in working with people with a strong desire to resolve problems. Able to work under pressure. Strong attention to detail. Creative problem solver and effective at conflict resolution. Ability to work flexible hours as needed. Ability to sit at computer using phone and headset for length of shift with breaks and lunch away from desk assigned per length of given shiftEducation: High School diploma or equivalent required. Post High School or specialized training a plus.Experience: Pharmacy or medical experience is desired. 6 months minimum of call center experience 6 months minimum of administrative duties Familiar with Microsoft Word, Excel, and OutlookWork Environment/Physical Demands: This position is in a typical office environment whichrequires prolonged sitting in front of a computer. Requires hand-eyecoordination and manual dexterity sufficient to operate standard officeequipment including operation of the standard computer and phone equipment. May have occasional high stress when dealing with customers/clients.

Keywords: Virtual Employee, Lakeland , Patient Support Services Representative, Other , Lakeland, Florida