Location: Winter Haven
Posted on: January 27, 2023
Trinity Medical Physicians Services, LLC
Job Title: Patient Advocate
Report to: Director of Human Experience
FLSA Status: Non-Exempt
Job Summary: Responsible of the On-Boarding, engagement, and
loyalty of patients in the practice.
The Patient Care Advocate is an essential role within InnovaCare
Health. This position will assist in the planning and
implementation of outreach strategies. At the heart of our
organization is the strong desire to help our patients get access
to healthcare. The Patient Care Advocate is key to us accomplishing
This position requires an ability to engage and educate our
patients and a strong ability in building relationships. The
Patient Care Advocate must also have strong organization skills, a
desire to help people and must possess a welcoming personality.
Provide outreach services to engage patients and educate them about
InnovaCare clinics and services. Retain supply of brochures and
other materials necessary for outreach activities. Reach out to and
receive calls from established and prospective patients. Understand
Medicare and insurance basics and guide patients with how benefits
work at InnovaCare. Schedule patient appointments ensuring the
patient experience is flawless. Provide outreach, and education to
individual patients and groups in a wide variety of settings and to
all cultural and ethnic groups in a way that will promote
behavioral changes. Contact new patients referred to InnovaCare to
introduce them to our clinic staff and provide tours. Locate
patients and communicate information to them as needed, with
appropriate follow-up to the proper department within InnovaCare.
Arrange transportation and refer patients to transportation
carriers if needed. Maintain confidentiality regarding patient
and/or family in accordance with professional and departmental
standards. Adheres to ethical and legal standards of practice.
Precise and complete data collection, timely data input, program
evaluation and development, and reporting of results to leaders.
Assist InnovaCare with monthly monitoring of department
performance. Support organizational efforts to drive patient
experience and loyalty initiatives to ensure organizational
alignment Conduct frequent interviews and surveys to patients to
identify and address opportunities within the medical practice.
Support Online Reputation initiatives to promote patient
participation. Plans and coordinates social and educational
activities Tracks event attendance develops outreach strategies,
and generates new patients for office ( T65 and or age-in).
Maintains relationships with assigned insurance agents and vendors
(area sales manager and / or Broker Relations cord.) Provides
office VIP tours as needed. Provides new patients with new patient
Welcome Package prior to or during first appointment. Conduct New
Member welcome events as needed. Assists patients in completing
paperwork and provide patient information on the Patient Portal.
Completes patient satisfaction survey Acts as patient concierge and
regularly interacts with patients waiting in lobby and at the
Activity Center. Resolves customer service issues as presented to
them. Maintains Activity and Resource Center on---a daily basis to
ensure all areas are clean and organized.
Responsibilities can vary depending on market needs.
Qualifications and Education Requirements
- High School graduate, with three years of experience where the
major responsibility was in any one of the following categories:
health care, economic services, counseling, sales, medical billing,
or processing insurance claims.
- Clinical experience a plus.
- Medical Assistant a plus.
- Valid Florida Driver's License and has reliable/accessible
- Bilingual Spanish/English preferable.
- Must have knowledge of community.
- Must exemplify a professional demeanor.
- Possess empathy with the target population and must be
culturally sensitive to all racial/ethnic groups.
- Ability to communicate effectively verbally and in
- Ability to establish and maintain effective working
relationships with supervisors and peers.
- Must be a self-starter.
- Ability to work independent of constant supervision.
- Ability to prepare and maintain detailed records and
- Be computer proficient.
- Must be able to prioritize work and be flexible to changes to
any processes or work assignments.
- Must be able to lift up to 25 pounds.
Keywords: InnovaCare, Lakeland , Patient Advocate, Other , Winter Haven, Florida
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