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Patient Services Specialist Sr

Company: Nemours
Location: Lakeland
Posted on: September 21, 2022

Job Description:

Nemours is seeking a Patient Services Specialist Sr. (Full-Time), to join our Nemours Children's Health team in Lakeland, Florida. This position is responsible for: performing as a customer service representative for assigned divisions accurately obtaining and entering all essential information needed to complete registration and scheduling processes following standard business practices. Provide service to internal and external customers as a member of the clinic team and act as a resource to team members. Will also act as a team trainer, mentor, and lead worker. Customer Service : answer phone lines in a prompt and courteous manner, triage call and handle appropriately. Registration: collect, maintain and insure accuracy of information through the use of standard business practices. Financial: collect, verify and maintain patient insurance information, including authorizations and referrals. Scheduling: Advanced and comprehensive understanding of visit types, templates and how to efficiently schedule a clinic session. Additionally rescheduling cancellations and appropriately documenting correct cancellation reason. Communication: daily triage and management of electronic communication (Outlook, EPIC in-basket, Xtend) daily. Other: Ability to cross cover in other areas such as, Medical Assistant, Intake, Check-out and Reception. All other duties as assigned by supervisor. Job Requirements High School Diploma required. Specialized (1 year of training beyond high school).Minimum of three (3) years experience required. Medical Office and/or Call Center experience required. Bilingual (English/Spanish) preferred.

Keywords: Nemours, Lakeland , Patient Services Specialist Sr, Other , Lakeland, Florida

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