Inside Property Adjuster - CAT Team
Company: USAA
Location: Plant City
Posted on: August 4, 2022
Job Description:
Purpose of JobLet's do something that really matters.
We have an important mission: serving the members of the military
community and their families. It's both a chance to say thank you
and the opportunity to put your talents to work in a meaningful
way. To do it right, we need the right people. We're looking for
those who share our values of honesty, integrity, loyalty and
service. Because what we do is just as important as how we do it.
Military Veterans and Spouses are highly encouraged to apply!
Our Property Insurance Adjuster role may be the career for you.
There's a lot to learn, but the journey is mapped out. Our
comprehensive, fully paid six week training program including class
discussions, hands-on training, e-learning modules, and instructor
led guidance to help you support our membership independently.
We have desk based positions available for hybrid work situations.
Candidates are expected to live within a commutable distance of one
of our offices in San Antonio, TX, Phoenix, AZ, Tampa, FL,
Chesapeake, VA, or Colorado Springs, CO and willing to adopt a
hybrid work situation defined as at least 3 days in the office, or
based on business needs. This is an hourly, non-exempt position
with paid overtime available.Job RequirementsAs a Property
Insurance Adjuster, you will work within established guidelines and
framework to investigate, evaluate, negotiate, and settle moderate
to complex property insurance claims presented by or against our
members. You will confirm and analyzes coverage, recognize
liability exposure and negotiate equitable settlements in
compliance with all state regulatory requirements. The ideal
candidate will possess strong virtual estimating skills for minimal
to low severity losses and/or reconcile estimates while working in
a telephone concentrated environment without physical inspection of
loss.Primary Responsibilities:
- Identifies and handles existing and emerging risks that stem
from business activities and the job role.
- Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled.
- Follows written risk and compliance policies and procedures for
business activities.
- Handles assigned claims caseload comprised of claims with
moderate to complex damages. Updates initial reserve levels decided
by complexity. Leverages digital platform(s) to prepare
estimates.
- Partners with vendors and internal business partners to
initiate inspections and facilitate moderately complex claims
resolution.
- Investigates claim damages by conducting research from various
sources, including the insured, third parties, and external
resources. May identify and resolve potential discrepancies
resulting from unusual characteristics.
- Identifies coverage concerns, reviews prior loss history,
determines and creates Special Investigation Unit (SIU) referrals,
when appropriate.
- Determines coverage through analyzing investigation information
involving moderate to complex claim recommendation and
resolution.
- Communicates with insured about coverage and any issues that
arise. Determines and negotiates settlement amounts for damages
claimed.
- Maintains accurate and current claim file documentation
throughout the claims process for moderate to complex claims.
- Proficient knowledge of estimating technology platforms to
prepare claims estimates in order to handle moderate to complex
property insurance claims.
- Supports workload surges and/or Catastrophe (CAT) operations as
needed to include working significant overtime; may involve
deployment travel during designated CATs.
- Recognizes and solves obstacles that can occur in the claims
process without supervisory approval.Minimum Requirements:
- High School Diploma or GED
- 1 year of relevant property claims adjusting experience or 2
years relevant claims adjusting experience
- Successfully acquire Property & Casualty (P&C) adjuster
license and state registrations within 90 days of hire
- Developing knowledge of XactAnalysis, Xact Contents, or similar
tools and platforms
- Developing knowledge of property claims contracts and
interpretation of case lawPreferred:
- Served in the US Military or Military Spouse
- Demonstrated abilities using -estimating software such as
Xactimate------ to prepare estimates for moderate to complex
property claims
- Experience using virtual tools such as Claims X to desk adjust
property claims
- Experience on a Property -Catastrophe team handing inside or
-field claims -(i.e., wind, hail, hurricane, flooding)
- Experience using high resolution aerial imagery, reviewing
before and after -imagery of residential structures to -assess
damages and make claim decisions
- ---Previous experience in -construction, restoration, or
claims------
- ------ Currently hold an active P&C adjuster license
- Ability to work overtime and extended hours to support CAT
claims
- Located within a commutable distance to an office location or
willing to self-relocateWork from home member contact employees
must have access to minimum broadband internet connection standards
as defined by CTDO. - Current requirements are as follows:
- This is not a mobile position and will require a desktop
computer set up (provided) and hard-wired via an ethernet cord
directly into your router (no Wi-Fi).
- Bandwidth must have minimum capability of consistent speeds of
25 Mbps download and 5 Mbps upload. -
- Wireless and Satellite coverage is currently not approved.
- Must be able to provide workspace at home that is safe,
suitable for work, and provide a distraction free environment from
background noises that may distract a member or internal USAA
customer.
- In some roles you will be expected to use a webcam for
training, please be prepared every day to turn on your webcam USAA
provides.The above description reflects the details considered
necessary to describe the principal functions of the job and should
not be construed as a detailed description of all the work
requirements that may be performed in the job.Compensation: USAA
has an effective process for assessing market data and establishing
ranges to ensure we remain competitive. You are paid within the
salary range based on your experience and market position. The
salary range for this position is: $46,000 - $82,900*(this does not
include geographic differential it may be applied based on your
work location)Employees may be eligible for pay incentives based on
overall corporate and individual performance or at the discretion
of the USAA Board of Directors. *Geographical Differential:
Geographic pay differential is additional pay provided to eligible
employees working in locations where market pay levels are above
the national average. - Shift premium: will be addressed on an
individual-basis for applicable roles that are consistently
scheduled for non-core hours. - -Benefits: -At USAA our employees
enjoy best-in-class benefits to support their physical, financial,
and emotional wellness. - These benefits include comprehensive
medical, dental and vision plans, 401(k), pension, life insurance,
parental benefits, adoption assistance, paid time off program with
paid holidays plus 16 paid volunteer hours, and various wellness
programs. - Additionally, our career path planning and continuing
education assists employees with their professional goals. Please
click on the link below for more details.Relocation assistance is
not available for this position.
Keywords: USAA, Lakeland , Inside Property Adjuster - CAT Team, Other , Plant City, Florida
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