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Tier II Help Desk Specialist

Company: Primo Water North America
Location: Lakeland
Posted on: August 2, 2022

Job Description:

Immediate Opportunity Available! ON-SITE in Lakeland, Florida*Help Desk experience in a Call Center Environment Required*At Primo Water Corporation, we believe in creating healthier lives, healthier communities, and a healthier planet--that's the One Primo Way. Our associates have created a rich and proud legacy that goes back well over 100 years, and today, we are a global team across 21 countries. We believe investing in our associates is vital--we are empowering our teams to embrace diversity of thought, solve problems faster, and create innovative solutions that meet our customers' needs now and into the future. We are One Primo Team unified by a common purpose: Inspiring healthier lives through Water Your Way.Primo invests in the whole person so that you can build your future along with ours. We are looking for qualified candidates ready to make a splash and dive headfirst into our One Primo Team!Position Details:
--- Call Center technician experience 2-3 years
--- Support desktop peripherals, central print management and audio visual equipment
--- 2-3 years' experience with Five9, Windows 10, ManageEngine ServiceDesk Plus and Office365
--- Perform Tier One triage on team's tickets then assign tickets appropriately
--- Provide KBAs for Help Desk Tier One team to support end-users
--- Schedule floats between 7am and 7pm Monday through FridayPrimo provides a competitive benefits package, generous time off and continuous learning opportunities.Please visit our website for more information about Primo Water North America. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

Keywords: Primo Water North America, Lakeland , Tier II Help Desk Specialist, Other , Lakeland, Florida

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