Boat Captain

Company: LEGOLAND
Location: Winter Haven
Posted on: June 24, 2022

Job Description:

Boat Captain

About us...

LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun!

About the role...

As a Boat Captain you will be working within our attractions team in Park Operations. You will be responsible for operating a boat with up to 12 guests on a defined route while interacting with them in a positive and engaging manner. You will uphold LEGOLAND Florida Resort's highest standards of safety and cleanliness while exceeding guest expectations. With safety the number one priority, you will deliver an awesome guest experience while touring guests through the Cypress Gardens canal and an open waterway.

What you'll be doing...

Navigate a canal and open waterway in a gas motor 12 person capacity boat. Operate boat at maximum capacity while ensuring it's done in a safe and compliant manner.

Adhere to all applicable regulatory requirements while operating the boat.

Assist guests in boarding and exiting the boat/dock with guest safety a number one priority.

Utilize radio communication to relay location and pertinent information as requested and or as appropriate.

Maintain the cleanliness of the interior and exterior of boats.

Develop / maintain general park knowledge to assist guests and their concerns.

Follow department and Resort rules and procedures to included safety and operational.

Demonstrate a friendly, polite, service oriented demeaner to guests and fellow Model Citizens.

Clearly and effectively communicate verbally to groups of guests.

Ability to make sound decisions independently and know when to escalate concerns that require greater visibility and direction.

Flexible working hours required including early morning, late evenings, holidays and weekends to support park operation.

Who we're looking for...

Must be at least 18 years of age

Must have successfully passed the Florida Boating Safety Course examination

Minimum 1 year customer service experience, preferably in an environment that required two-way communication with guests/customers

What you'll get...

In addition to a fun and friendly environment, you will also find: competitive salary free entry to LEGOLAND Florida Resort (which also extends to family and friends) 30% discount on LEGOLAND Florida Resort food, beverage and retail products, tuition assistance, free unlimited usage of the local transit system

Furthermore you will enjoy continuous support and opportunities to branch out and develop your career within LEGOLAND and Merlin Entertainments!

** Please consider whether you'll be able to travel to and from the Resort. Some shifts may fall into unsociable hours.**

About Merlin Entertainments

LEGOLAND Florida Resort is part of Merlin Entertainments. A business built on fun, Merlin is a global leader in location based, family entertainment. As Europe's Number 1 and the world's second-largest visitor attraction operator, Merlin now operates over 100 attractions, 15 hotels, and 6 holiday villages in 24 countries and across 4 continents. Our aim is to deliver unique, memorable, and rewarding experiences to millions of visitors across our growing estate of the best known names in global leisure.

Everyone Matters at Merlin.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Keywords: LEGOLAND, Lakeland , Boat Captain, Other , Winter Haven, Florida