Location: Winter Haven
Posted on: June 24, 2022
LEGOLAND Florida Resort is a 150-acre interactive theme park
dedicated to families with children between the ages of 2 and 12.
With more than 50 rides, shows, and attractions, and uniquely
themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach
Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared
towards family fun!
About the role...
As a Boat Captain you will be working within our attractions team
in Park Operations. You will be responsible for operating a boat
with up to 12 guests on a defined route while interacting with them
in a positive and engaging manner. You will uphold LEGOLAND Florida
Resort's highest standards of safety and cleanliness while
exceeding guest expectations. With safety the number one priority,
you will deliver an awesome guest experience while touring guests
through the Cypress Gardens canal and an open waterway.
What you'll be doing...
Navigate a canal and open waterway in a gas motor 12 person
capacity boat. Operate boat at maximum capacity while ensuring it's
done in a safe and compliant manner.
Adhere to all applicable regulatory requirements while operating
Assist guests in boarding and exiting the boat/dock with guest
safety a number one priority.
Utilize radio communication to relay location and pertinent
information as requested and or as appropriate.
Maintain the cleanliness of the interior and exterior of boats.
Develop / maintain general park knowledge to assist guests and
Follow department and Resort rules and procedures to included
safety and operational.
Demonstrate a friendly, polite, service oriented demeaner to guests
and fellow Model Citizens.
Clearly and effectively communicate verbally to groups of
Ability to make sound decisions independently and know when to
escalate concerns that require greater visibility and
Flexible working hours required including early morning, late
evenings, holidays and weekends to support park operation.
Who we're looking for...
Must be at least 18 years of age
Must have successfully passed the Florida Boating Safety Course
Minimum 1 year customer service experience, preferably in an
environment that required two-way communication with
What you'll get...
In addition to a fun and friendly environment, you will also find:
competitive salary free entry to LEGOLAND Florida Resort (which
also extends to family and friends) 30% discount on LEGOLAND
Florida Resort food, beverage and retail products, tuition
assistance, free unlimited usage of the local transit system
Furthermore you will enjoy continuous support and opportunities to
branch out and develop your career within LEGOLAND and Merlin
** Please consider whether you'll be able to travel to and from the
Resort. Some shifts may fall into unsociable hours.**
About Merlin Entertainments
LEGOLAND Florida Resort is part of Merlin Entertainments. A
business built on fun, Merlin is a global leader in location based,
family entertainment. As Europe's Number 1 and the world's
second-largest visitor attraction operator, Merlin now operates
over 100 attractions, 15 hotels, and 6 holiday villages in 24
countries and across 4 continents. Our aim is to deliver unique,
memorable, and rewarding experiences to millions of visitors across
our growing estate of the best known names in global leisure.
Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and
resorts every day and we want to reflect that same multicultural
mix inside our business too. We strive to create an inclusive and
diverse workplace where people can be themselves, have the same
opportunities and thrive together. Because at Merlin, everyone
matters! Together, we work to create a workplace where everyone
feels valued, no matter their age, race, gender, disability or
sexual orientation. Although we understand that we'll always be
learning and growing, we aim to be the most inclusive and flexible
employer in our industry.
Keywords: LEGOLAND, Lakeland , Boat Captain, Other , Winter Haven, Florida
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