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Key Account Service Manager

Company: Cott Corporation
Location: Lakeland
Posted on: May 3, 2021

Job Description:

Job DescriptionJob SUMMARY The Key Account Service Manager will oversee the Special Billing and Key Account Collections teams. The Manager is accountable for managing the creation and distribution of highly detailed client-specific invoices and the overall aging and collections of Key Customers accounts. The individual will also be responsible for detecting errors within these processes and taking the appropriate corrective action to streamline processes across multiple markets while safeguarding the company's income. The individual will continually be looking for process improvement, efficiency and industry best practice methods to improve results and the customer experience. The Billing Manager will represent their departments part in the customer lifecycle and will work within the end to end process to support the Customer For Life strategy. Job RESPONSIBILITIES (include but not limited to) Lead team and create culture of delivering excellent customer service while maximizing financial KPIs Develops, prepares and analyzes reports and metrics to ensure performance goals are met and identify improvement opportunities Manages and ensures compliance with billing and collection controls Implement quality billing practices and procedures Verify and assess the quality of bills being distributed and collection activity effectiveness Support other departments in the resolution of client disputes Ensures all invoicing is distributed on time Resolve complex billing issues including complete billing/payment reconciliations Prioritize billing reconciliations and collections focus within the team Work with Key Account Sales Leadership, Customer Care Management and Front-Line Operations to resolve customer and process issues On-going training and development of billing and collection personnel to achieve personal results and achieve desired career path goals Maintain current aging goalsJob Requirements Bachelor's degree in Business or related field preferred 7 Years experience in a Billing Environment Advanced Excel skills Experience billing multiple billing types Effectively communicate both internally and externally Ability to build relationships with senior Sales Operations leadership Ability to collaborate across multiple business units Strong analytical skills Ability to promote a team dynamic across interdependent departments Ability to develop and provide monthly reporting Ability to identify systemic issues or process improvement opportunities from mistakes and problems Oracle or SAP experience preferredWho We ArePrimo Water North America is America's favorite water, coffee and filtration solutions provider--reaching customers when, how and where they need water and creating customers for life by making better-for-you beverages easy.One of North America's largest bottled water companies, we deliver safe, great-tasting water to homes, businesses and retail locations across the U.S. and Canada via 12 regional brands and three national brands -- Alhambra, Canadian Springs, Crystal Rock, Crystal Springs, Deep Rock, Hinckley Springs, Kentwood Springs, Labrador Source, Mountain Valley Water, Mount Olympus, Nursery, Primo, Sierra Spring, Sparkletts and Vermont Pure.In North America, we provide direct delivery to more than 1.6 million homes and business locations, and over 13,000 retail locations across 42 U.S. states and Canada, covering 90% of the U.S. population and 80% of the Canadian population. We are also proud to provide more than 22,000 water exchange and refill locations. Please visit our website for more information about Primo Water North America. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

Keywords: Cott Corporation, Lakeland , Key Account Service Manager, Other , Lakeland, Florida

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