Retail Center Customer Advocate (Winter Haven, FL)
Company: Blue Cross Blue Shield of Florida
Location: Winter Haven
Posted on: May 3, 2021
Be a Part of Building the Futrue of Health!
We are changing the world of health care. We are focused on helping
people and communities achieve better health.
Are you looking to excel in your next career? Are you a game
changer? This opportunity is for you!
The purpose of this position is to support a retail store customer
experience that is conducive to sales, retention and customer
* Help ensure all customers (walk-in, telephonic or electronic) are
warmly greeted, their needs are assessed quickly, and they are
referred to the appropriate setting, person, information or tools
to address their needs.
* Provide a customer friendly service experience for customers with
questions or issues related to health care, health insurance
(benefits, claims, premium payments, membership, billing and
enrollment) or other related topics.
* Use Web based tools and other aids to facilitate and teach
customers to use resources, tools, information and products to
manage their health care and health care costs most
* Ensure customers understand their products, benefits, tools and
how to use them.
* Cross-promote and identify opportunities for members to
participate in value added services and programs available within
the retail location.
* Serve as direct contact and subject matter expert for questions
general public or existing members related to Health Care
Required Work Experience
* 0-1 year of related face to face consultative experience in a
* work experience or equivalent combination of transferable
experience and education.
* High school diploma or GED
* State of Florida 2-15 Health, Life and Annuities license 60 days
after start date
* Excellent verbal and written communication skill
* Proficient with MS Word, Excel, PowerPoint, Internet and
* Work flexible hours to include evenings, weekends and
* Associate degree
* Experience in insurance industry, physician's office, hospital or
other position in health care industry.
* Experience in store/retail management
* Experience with financial products or services
* Bilingual - Spanish
General Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally to
move objects. Jobs are sedentary if traversing activities are
required only occasionally.
We are an Equal Opportunity Employer/Protected
Keywords: Blue Cross Blue Shield of Florida, Lakeland , Retail Center Customer Advocate (Winter Haven, FL), Other , Winter Haven, Florida
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