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Retail Center Customer Advocate (Winter Haven, FL)

Company: Blue Cross Blue Shield of Florida
Location: Winter Haven
Posted on: May 3, 2021

Job Description:

Job Summary

Be a Part of Building the Futrue of Health!

We are changing the world of health care. We are focused on helping people and communities achieve better health.

Are you looking to excel in your next career? Are you a game changer? This opportunity is for you!

Job Summary

The purpose of this position is to support a retail store customer experience that is conducive to sales, retention and customer loyalty.

Essential Functions

* Help ensure all customers (walk-in, telephonic or electronic) are warmly greeted, their needs are assessed quickly, and they are referred to the appropriate setting, person, information or tools to address their needs.
* Provide a customer friendly service experience for customers with questions or issues related to health care, health insurance (benefits, claims, premium payments, membership, billing and enrollment) or other related topics.
* Use Web based tools and other aids to facilitate and teach customers to use resources, tools, information and products to manage their health care and health care costs most effectively.
* Ensure customers understand their products, benefits, tools and how to use them.
* Cross-promote and identify opportunities for members to participate in value added services and programs available within the retail location.
* Serve as direct contact and subject matter expert for questions from the

general public or existing members related to Health Care Reform

Required Work Experience

* 0-1 year of related face to face consultative experience in a retail environment
* work experience or equivalent combination of transferable experience and education.
* High school diploma or GED
* State of Florida 2-15 Health, Life and Annuities license 60 days after start date
* Excellent verbal and written communication skill
* Proficient with MS Word, Excel, PowerPoint, Internet and web-based tools
* Work flexible hours to include evenings, weekends and holidays

Preferred Qualifications

* Associate degree
* Experience in insurance industry, physician's office, hospital or other position in health care industry.
* Experience in store/retail management
* Experience with financial products or services
* Bilingual - Spanish

General Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

We are an Equal Opportunity Employer/Protected Veteran/Disabled.

Keywords: Blue Cross Blue Shield of Florida, Lakeland , Retail Center Customer Advocate (Winter Haven, FL), Other , Winter Haven, Florida

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