The Club Manager will be responsible for the oversight of gym
operations to ensure an exceptional Judgement Free member
experience as well as a financially successful club. The Club
Manager will be accountable for leading a team of employees in a
positive, motivating manner with continuous assistance in employee
training and development.
Essential Duties and Responsibilities
Recruit, hire, train and develop a high performing staff
consisting of Assistant Managers, Member Service Representatives,
Trainers and Custodians.
Create and maintain a welcoming atmosphere for all members,
prospective members and guests and ensure staff follows superior
customer service guidelines.
Staff Management - Schedule staff and ensure all shifts are
covered. - Lead by example and maintain consistent accountability
for direct reports by training and coaching, ensuring adherence to
PFs values and goals. - Administration and processing of all
weekly/bi-weekly employee payroll. - Resolve employee issues or
concerns. - Manage disciplinary/termination activities.
Involved in all front desk related activities including: - Answer
phones in a friendly manner and assist callers with a variety of
questions. - Check members into the system. - New member sign-up. -
Take prospective members on tours. - Facilitate all member
requests, issues and questions.
Ensure prompt opening/closing of gym.
Oversee cleanliness and maintenance of facility including taking
responsibility for largest section of cleaning daily. - Ensure
safety of employees, members and club property. - Determine and
communicate equipment repair in a timely manner.
Manage marketing efforts by ensuring that staff is aware and
trained on all marketing promotions.
Authorize expenditures and refunds. Make daily bank deposits.
Prepare all HR related forms and send to Corporate Payroll
Track statistics and reports (weekly, monthly, annually).
Backup support for any employee who is absent.
Superior customer service skills, preferably in the fitness
Experience working as an Assistant Manager at Planet Fitness.
Exceptional leadership, diplomacy and listening skills.
Basic computer proficiency (Microsoft Suite).
Hard working, enthusiastic and energetic! Strong problem resolution
Current CPR Certification required.
High school diploma/GED equivalent required.
Must be 18 years of age or older.
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occassionallylift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.
Employees at a franchise location are employed by the Franchisee
and are not employees of PFHQ (the Franchisor). PFHQ neither
dictates nor controls labor or employment matters for franchisees
or their employees, and does not retain any reserved authority to
control the terms and conditions of employment for franchisees or
their employees. Each franchisee is responsible for ensuring
compliance with local, state and federal law.