General Manager - Regal Eagle Ridge 12
Company: Regal Entertainment Group
Location: Lake Wales
Posted on: May 3, 2021
Summary: The General Manager (GM) is a full-time salaried
employee. The GM is the face of Regal and is responsible for the
overall operation of the theatre. This includes proactively leading
the theatre team to ensure achievement of business goals in
revenue, expense, profitability, guest satisfaction, inventory
control, and employee morale as well as acting as a representative
of Regal in a way that is consistent with our mission statement and
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
- Regular and consistent attendance.
- Upholding and administering all Regal policies as outlined in
ROM and Corporate directives.
- Ensure all cash management policies and procedures are adhered
to at all times.
- Control concession inventory shortages and spoilage
- Monitor janitorial staff to ensure facility is cleaned to Regal
standards every day.
- The hiring, training, developing, supervising, counseling,
scheduling, and after conferring with the Human Resources Manager,
terminating of any employee.
- Properly administering all applicable paperwork and upholding
all company policies as they pertain to Human Resources.
- Ensure required alcohol certification and training are current
- Supervising all staff positions as required; including all
projection and audio- visual equipment within the theatre, both
hardware and software, as well as all applicable film handling
(threading, building-up, tearing down, etc.) and maintenance as
required. Working knowledge of all systems within facility in Booth
and Projection technology including maintenance, programming, TMS
operation and all related projection skills.
- Controlling costs, including all direct operating expenses;
purchasing and ordering concession and caf stock and any other
supplies needed for daily operations, as well as the inventory and
auditing processes involved in tracking those supplies.
- Supervising theatre maintenance (building and grounds, where
applicable) including performing minor repairs and obtaining
qualified personnel for larger maintenance concerns.
- Monitoring risk management as it pertains to the theatre, i.e.,
cast member and guest safety, loss prevention, emergency
situations, and the proper handling, reporting, and investigating
- A manager is also responsible for guest relations; marketing
and promotions of feature film engagements; scheduling of movie
show times and the timely delivery of show times to all proper
channels; and counting, depositing, and reconciling all receipts
taken in during a business day. Receipts include cash, credit
cards, coupons, gift cards, checks, discount tickets, and any other
mode of payment or accountability deemed applicable by Regal.
- Knowledge and compliance of dress code.
- Ensuring guest satisfaction smile, greet, and thank all
- Completed or in the process of completing the management
- Reviewed and understand the ROM.
- Required to read and understand training materials that will
cover subjects such as sexual harassment and discrimination.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
If the theatre sells alcohol and your assigned duties will include
the selling/serving of alcohol, you must be of legal age to sell or
serve alcohol according to state or local laws.
High School Diploma or equivalent. Two years of post-secondary
education in Business and/or two years management or supervisory
experience. REU attendance preferred. Working knowledge of all
systems within facility in Booth and Projection technology
including maintenance, programming, TMS operation and all related
If the theatre sells alcohol and your assigned duties will include
the selling/serving of alcohol, must be of legal age to sell and
serve alcohol according to state or local laws. It is your
responsibility to complete any legally required state or local
training and obtain the required certificate. In addition, you must
complete the Regal Responsible Beverage Server training on Regal
Possess good public speaking skills. Effectively communicate in
both oral and written form with employees, vendors, corporate
staff, etc. Listen effectively, respond clearly and directly, and
ability to explain information to others.
Perform calculations with speed and accuracy, and identify and
Identify problems, gather relevant data, and note possible causes
of problems. Evaluate relevant information, recognize alternatives,
reach conclusions based on evidence, and implement solutions. Take
action beyond what is necessarily called for, and perform tasks
with a minimal amount of supervision. Perform under pressure and/or
Computer and Office Skills:
Proven experience with PC platforms and knowledge of basic office
programs including but not limited to e-mail, word processing and
spreadsheets. Operate copiers and other office equipment, devise
and access different filing systems and maintain attention to
detail. Use tools and equipment with dexterity, and perform
mechanical tasks as necessary.
Interface effectively with customers, the public, and co-workers,
and exhibit sensitivity to the feelings of others. Establish goals,
budget time, and set priorities to achieve desired objectives.
Continually set a standard for others to follow and install
leadership traits in subordinate Management.
Directly supervises an unspecified number of employees. Carries out
supervisory responsibilities in accordance with the organization's
policies and applicable laws. Responsibilities include
interviewing, hiring, training and coaching of employees; planning,
assigning, and directing work; appraising performance; rewarding
and disciplining employees; addressing complaints and resolving
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
While performing the duties of this job the employee is frequently
required to stand for long periods of time; walk; sit; use hands to
finger, handle, or feel; reach with hands and arms and talk or
hear. The employee is occasionally required to climb or balance and
stoop, kneel, crouch, or crawl. The employee is regularly required
to lift up to 60 lbs. The vision requirements include: close
vision, distance vision, peripheral vision, depth perception and
ability to adjust focus.
Keywords: Regal Entertainment Group, Lakeland , General Manager - Regal Eagle Ridge 12, Other , Lake Wales, Florida
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