Medical Provider Customer Service Associate -- Lakeland FL or Irvine, CA

Company: Conduent
Location: Lakeland
Posted on: May 3, 2021

Job Description:

About Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Job Track Description: + Performs tasks according to established procedures. + Performs business support or technical work, using data organizing and coordination skills. + In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile + Proficient in a range of processes through job-related training and previous on the job experience. + Completes a variety of different assignments. + Helps establish the appropriate approach for new assignments. + Acts as an informal resource for colleagues with less experience. + Completes work with a limited degree of supervision. Functional Knowledge + Proficient in a range of operational or analytical processes to perform assigned tasks. Business Expertise + Has a good understanding of how the team works best with others to achieve goals. Impact + Impacts the quality, timeliness, and effectiveness of the team by applying best practice tactics. + Uses discretion to change work practices to achieve results or improve efficiency. Leadership + May give informal guidance and support to junior team members. Problem Solving + Helps solve problems in different situations. Interpersonal Skills + Uses good communication skills to exchange information for clear understanding of direction. Responsibility Statements + Trains and provides support to Level 1 and 2 associates. + Monitors and troubleshoots equipment to resolve problems. + Ensures the team follows quality requirements. + Documents and communicates all issues. + Understands support staff job responsibilities and obtains required support. + Performs other duties as assigned. + Complies with all policies and standards. Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduents ADAAA Accommodation Policy (/content/usa/en/document/cdt/_adaaa/_accommodation/_pol.pdf) .

Keywords: Conduent, Lakeland , Medical Provider Customer Service Associate -- Lakeland FL or Irvine, CA, Other , Lakeland, Florida