Customer Service Representative - Lakeland, FL

Company: SYKES
Location: Polk City
Posted on: April 9, 2021

Job Description:

Job description

AtSYKES, we help people one caring interaction at a time - that includes you! Join us at our Lakeland location onsite. You will shine with us as a Customer Service Representative.

GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:

• Answer inbound customer/client sales requests, Technical inquiries concerning services, products, billing, equipment, claims, and report problem areas
• Be confident in selling products
• May be required to work in one or multiple systems and utilize multiple screens to find information and solve problems
• Responsible for improving customer retention through programs and exemplary service provided to the customer
• Utilizes mechanized systems to initiate and complete service orders and handle customer requests
• Continually maintain working knowledge of all client products, services and promotions
• Make recommendations according to customer's needs on features, accessories, upgrades and options
• Utilize operational systems to process purchases of products and services
• It is important to note most schedules require afternoon/evening hours and one or both weekendAll of our unique opportunities offer:
  
  Full-Time Schedule (40 hours/week)
  
  $13.00 hour + bonus opportunity
  
  100% Paid Training
  
  Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan
  
  Paid time off
  
  Tuition Reimbursement after just one year of employment
  
  Required qualifications, skills and experience
  
  Apply with us, if you:
  
  Have a high school diploma or GED
  
  Are at least 18 years of age or older
  
  About SYKES
  
  SYKES Lakeland is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem or find a solution we create a meaningful connection and job fulfillment. Our teams become friends and are part of our family. Answer the call! Apply now to start your journey to a new, exciting career with SYKES Lakeland!
  
  EEO statement
  
  EOE/Veteran/Disabled

Keywords: SYKES, Lakeland , Customer Service Representative - Lakeland, FL, Other , Polk City, Florida