Location: Lake Wales
Posted on: February 21, 2021
At A Glance:
"Our agents earn hourly base pay along with lucrative commission
and incentives for a target hourly earnings of $23.13/hour or
$48,104 annually. Our top performers have potential to earn even
- Full-time, entry and mid-level sales and support role
emphasizing customer relationship-building and product knowledge in
the communications and entertainment technology space. Advancement
potential and additional commission bonuses.
- Inside Sales Representative - Retention: A persuasive
communicator and good listener with a competitive, goal-oriented
nature ready to learn a variety of programs and platforms,
comfortable in a busy office environment.
- Benefits include paid training and time off, comprehensive
health packages, free Spectrum services, tuition reimbursement and
What is the Inside Sales Representative - Retention role?
As a Retention Representative, you'll learn the art of active
listening and apply your problem-solving skills to deescalate
customer concerns. Use your way with words to engage your callers,
reinforcing the range and power of Spectrum's unique products and
their value to generate sales. Provide exceptional service by
promoting our campaigns and saving plans to customers all over the
country from one of our comfortable modern call centers.
Alleviating customer concerns and bringing them around to
value-added plans will be your specialty as you seamlessly
transition between conversation and computer billing and
requisition programs. As a diplomatic specialist, you are all about
appealing to customers with data and tact. You will even collect
commission bonuses for your qualified core upgrading efforts, which
can boost your salary to six figures.
It's all about learning and growing
This may be a new road for you, but the journey is all mapped out.
With lots of dedicated peer and mentor support, our fully paid
training programs shape our Representatives into quick-thinking
authorities. We'll bring you up to speed on Spectrum's product
suite - and our competitors' products - in about a month, including
telephone, data, wireless, and video. As products are updated, so
are you, so you can pass that knowledge on to your customers.
With a deliberate path to success
We know that the best people to lead are those who have been down
the same road before. Most of our supervisors started as
Representatives themselves, proving that career advancement is a
very real and achievable goal. Peer-to-peer mentoring and regular
coaching sessions ensure you feel supported and have everything you
need to succeed. Get started at a Fortune 100 company and see how
far you can go!
The benefits are clear
In addition to the core benefits - industry-leading retirement
savings plans, comprehensive health care, paid training and time
off - we offer free Spectrum products and services, education
assistance, child care discounts, and a selection of other programs
to help support you and your family.
What's required to get started?
The minimum requirements for Inside Sales Representatives -
- Ability to read, write, and speak the English language fluently
in order to communicate with customers and colleagues in a clear,
straightforward and professional manner
- Ability to empathize with the customer
- Problem solver with effective persuasion skills
- Ability to effectively trouble-shoot technical problems
- Ability to work independently; highly motivated and
- Ability to show judgment and initiative
- Ability to communicate in a clear, professional manner
- Strong working knowledge of cable communications products and
services to include video (TV), data (internet) and voice
- Ability to overcome objections
- Ability to demonstrate a record of success in your sales career
- Knowledge of Business Telecom complexities
High school diploma or equivalent
Related Work Experience - 2 years
Customer Service / Telephone sales experience
CSG billing software experience preferred
Strong sales level knowledge of complex services (Hosted Voice,
Cloud Services) is preferred
For more information on Spectrum's benefits, please click .
Keywords: SPECTRUM, Lakeland , Inside Sales, Other , Lake Wales, Florida
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