LakelandRecruiter Since 2001
the smart solution for Lakeland jobs

Senior Clerk - 64085314 1

Company: Florida Department of Transportation
Location: Lakeland
Posted on: September 5, 2020

Job Description:

Requisition No: 228061Agency: Department of HealthWorking Title: SENIOR CLERK - 64085314 1Position Number: 64085314Salary: Bi-Weekly Salary - $960.00 - $1,013.85Posting Closing Date: 09/01/2020Thank you for your interest in career opportunities with the Florida Department of Health in Polk County. If you are looking to establish a successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join our team! Applicants will be contacted directly if selected for an interview.Duties and Responsibilities:This position is assigned to the Community Health Services Division and is responsible for scheduling appointments for Medical/Dental services in all Polk County Health Centers under the supervision of the Operations & Mgmt. Consultant I- SES. This position is designated as a sensitive one and incumbent is required to maintain confidential information in accordance with Florida Department of Health & Florida Department of Health in Polk County Information and Security Policy, Protocols and Procedures. Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.Incumbent works in a call center setting that handles calls for all Medical/Dental services throughout the county. Incumbent will work as a team with other clerical support staff. Handles phone calls scheduling appointments, answering questions and assisting with inquiries. Deals directly with client by telephone and is responsible for managing a high volume of incoming telephone calls and must respond promptly to client inquiries. The incumbent is expected to communicate (by phone, in writing or in person) in a courteous and professional manner at all times. Must pay attention to details and possess excellent communication, customer service and interpersonal skills. Responds promptly to the needs of the customer and solicit feedback to improve service. Incumbent must be able to work in a multi-cultural, fast-paced environment, under stressful conditions with the ability to adapt to constant change.This position will view, add and update client information in HMS. Confidential data sets: (1) Social Security Data (2) Clinical Information. This position has access to and must be proficient in the use of the Health Management System (HMS) to accurately register clients by completing a mini registration. This includes, but is not limited to. Verifying and updating addresses and telephone numbers, scheduling appointments, confirming appointments, canceling appointments, rescheduling appointments, and updating HMS Notepad entries related to appointments. All in accordance with established schedule templates and agency policy. Incumbent is responsible for reviewing data for accuracy and completeness. Be knowledgeable of all FDOH-Polk procedures and program activities across the county.Make effective use of resources and may communicate/coordinate with internal departments regarding issues relating to an appointment Obtain all relevant information pertaining to customer complaints or compliments and bring to immediate supervisor's attention.Performs other related duties as required.Knowledge, skills and abilities, including utilization of equipment, required for the position:* Ability to manage time effectively* Knowledgeable of customer service principles and practices* Ability to manage difficult customer situations* Ability to establish and maintain effective working relationship with staff, co-workers, supervisors and clients* Ability to apply high level customer service to internal and external customers* Ability to communicate verbally and in writing in a comprehensible, focused and appropriated manner with persons of various social and economic, educational and ethnic backgrounds.* Ability to interpret and apply policies and procedures* Ability to answer phones, use a headset.* Ability to sit for a long period of time.* Skilled with computers and keyboards* Ability to enter data into database system.* Note: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.* Note: Confidentiality: Incumbent may have access to records containing Social Security numbers in the performance of their job duties.Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.Current State Employees - Salary for current employees is based on employee's current payband/ paygrade.Male applicants born on or after October 1, 1962 will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, visit http://www.sss.gov.This position requires a security background check and/or drug screening and participation in direct deposit.Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending on the date of your retirement.The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.Nearest Major Market: Lakeland

Keywords: Florida Department of Transportation, Lakeland , Senior Clerk - 64085314 1, Other , Lakeland, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Licensed Life Insurance Independent Contractor - Work from Home
Description: Job DescriptionWe got what you want, you got what we need Liveops is sourcing for Licensed Life and Health Insurance Sales Specialists to handle incoming calls from one of our insurance industry clients. (more...)
Company: Liveops
Location: Pinellas Park
Posted on: 09/20/2020

Underwriter
Description: Description:Responsible for minimizing risks by reviewing standard/non-standard loans for approval or denial.Essential Functions: Determines degree of risk by examining loan applications and evaluating (more...)
Company: Liberty Savings Bank FSB
Location: Sarasota
Posted on: 09/20/2020

High Demand For Quality Window Pros - Get New Clients In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Bradenton
Posted on: 09/20/2020


High Demand For Quality Landscapers - Get New Clients In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Sanford
Posted on: 09/20/2020

Hairdresser
Description: OverviewStylist - SmartStyle --You are an artist. You also don't like to be limited on what you can do. Where you can go. What you can become. --As a stylist, you also have options - heck, the beauty (more...)
Company: Regis Corporation
Location: Titusville
Posted on: 09/20/2020

High Demand For Quality Roofers - Get New Clients In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Titusville
Posted on: 09/20/2020

Call Center Reps
Description: Our organization is Expanding quickly and we are looking for several people who are inspired and active self starters to join our business. You are going to be a major part to our success as our Customer (more...)
Company: Logansinc
Location: Port Orange
Posted on: 09/20/2020

High Demand For Quality Contractors - Get New Clients In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Sarasota
Posted on: 09/20/2020

Patient Services Specialist - PRN
Description: Company OverviewFounded in 1984, Florida Cancer Specialists Research Institute is the largest independent medical oncology/hematology practice in the United States. With over 200 physicians, based in (more...)
Company: Florida Cancer Specialists
Location: Sarasota
Posted on: 09/20/2020

Gameday Event Staff - Tampa Bay Rays
Description: Tampa Job Description - RevisedJoin the part-time Event Security Staff Guest Services Team for the Tampa Bay Rays WESS, A GardaWorld Company, is a nationwide provider of crowd management services. Our (more...)
Company: WESS Event Services
Location: Bradenton
Posted on: 09/20/2020

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Lakeland RSS job feeds