LakelandRecruiter Since 2001
the smart solution for Lakeland jobs

Guest Experience Supervisor - The Ritz-Carlton - (20024580)

Company: Marriott International, Inc.
Location: Lakeland
Posted on: March 27, 2020

Job Description:

Guest Experience Supervisor At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. The Ritz-Carlton Orlando, Grande Lakes, located at 4012 Central Florida Pkwy, Orlando, Florida, 32837 currently has the following opportunity: Guest Experience Supervisor(20024580) : Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests'' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. We invite you to learn more about this position and apply at:https://jobs.marriott.com/marriott/jobs/20024580?%3Flang=en-us/ Connect with us on social media to keep up to date on The Ritz-Carlton news, learn more about our culture, and engage with the Careers team on Facebook. www.facebook.com/marriottjobsandcareers http://www.linkedin.com/company/ritz-carlton Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality. - The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Keywords: Marriott International, Inc., Lakeland , Guest Experience Supervisor - The Ritz-Carlton - (20024580), Other , Lakeland, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Mortgage Underwriter
Description: Mortgage Underwriter - Location: The Villages Northeast of Orlando This position is responsible
Company: SNI Banking
Location: Lakeland
Posted on: 04/2/2020

Desktop Support
Description: Description The Job Description Provide help desk support to users with Windows Experience with an IT related ticket system Troubleshoot and repair hardware issues Maintenance and implementation of corporate (more...)
Company: Robert Half
Location: Deltona
Posted on: 04/2/2020

Retail Merchandiser
Description: Do you want to work, but wish you had some flexibility in when you did your work Do you love working in retail, but dream that you werent the one behind the register Do you want to be able to work in (more...)
Company: Driveline Retail Merchandising
Location: Port Orange
Posted on: 04/2/2020


Spring/Summer Internship - PAID, Receive 3 College Credits
Description: What are the duties of the internship for the first semester or term - Lead and facilitate the leading involvement based leadership program in the country on
Company: The National Society of Leadership and Success
Location: Fort Myers
Posted on: 04/2/2020

Registered Nurse C2SU Oncology PCU FT Nights 7p-7a 10K Sign on Bonus
Description: Description Registered Nurse C2SU Oncolgy PCU- AdventHealth Celebration - FT Nights 7p-7a Location Address: 400 Celebration Pl, Celebration, FL 34747 Top Reasons to work at AdventHealth (more...)
Company: AdventHealth
Location: Kissimmee
Posted on: 04/2/2020

Tool & Die Machinst
Description: TOOL AND DIE MACHINIST RELOCATION ASSISTANCE PROVIDED br br 25-30/HOUR br br TOOL AND DIE MACHINIST RESPONSIBILITIES:
Company: Job Juncture
Location: Lakeland
Posted on: 04/2/2020

Commercial Lines Producer
Description: We're looking to hire a Commercial Lines Producer in our Downtown Lakeland office. The Commercial Lines Producer sells new commercial insurance business and renews
Company: Heacock Insurance Group LLC
Location: Lakeland
Posted on: 04/2/2020

Wake Board / Water Ski Coaches / Counselors
Description: THE JOB Cobbossee is a 4-week, 2-session sleepaway summer camp in Maine. The dates for this position run from June 7th to August 15th, 2020. For more on what summer camping actually is, see the very bottom (more...)
Company: Camp Cobbossee for Boys
Location: Melbourne
Posted on: 04/2/2020

Don't see the role you're looking for? Submit your interest here
Description: Don't see the role you're looking
Company: FactSet
Location: Melbourne
Posted on: 04/2/2020

Nanny (Find jobs starting at $16/hour)
Description: Do you love working with kids Are you looking for a fulfilling way to make great money and improve the lives of those around you Become a
Company: Care.com
Location: Melbourne
Posted on: 04/2/2020

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Lakeland RSS job feeds