LakelandRecruiter
the smart solution for Lakeland jobs

Fixed Technical Consultant

Company: DDS Lab
Location: Lakeland
Posted on: December 7, 2018

Job Description:

Fixed Technical Consultant Purpose: The Fixed Technical Consultant position is responsible for technical support to our fixed customers. This position is a combination of client interaction ensuring customer satisfaction/retention, system/database administration, and clarification of prescription non-conformances prior to fabrication. This position ensures that manufacturing teams receive complete prescription and work instructions to aid in proper fabrication. Duties and Responsibilities: Provide phone consultation and technical advice to customers including doctors and dental office staff. Provide recommendations to customers on appropriate material options for best product outcome. Make outbound calls to dental office customers to resolve out of production case issues. Evaluate case issues and provide alternative solutions to customers in order to prevent remakes. Ensure call communications are properly documented in the customer relationship management system (CRM) including saving and attaching photos to case records. Maintain key performance indicators for call productivity such as case turnaround time and call volume. Accurately represent DDS Lab products and warranties. Ensure that customers receive a follow-up or response to inquiries within designated time frames determined by management. Provide support to Account Management and Inside Sales teams by proactively accepting escalated technical calls transferred from non-technical staff. Manage Aging Cases workload by sorting and organizing cases as needed to meet customer fulfillment requirements. Respond to non-technical customer questions in order to maintain a one-call resolution and high customer service standards. Comply with safety and health protocols. Skills: Ability to respond to angry and aggressive customers in a professional manner. Utilize on-the-spot stress reduction management techniques to avoid an unsatisfactory customer experience. Understand application of case materials and solutions. Ability to problem solve within a limited time frame while a customer is on the phone. Ability to maneuver a mouse, digital camera and use basic keyboarding skills to alternate between several databases. Maintain the highest degree of professionalism, remembering to speak clearly, using a positive tone of voice during customer calls and while working in the call center area. Superior attention to detail. Dependable and reliable; willing to take on needed duties to fulfill the goals of this operation and take responsibility for ones own actions. Ability to adhere to assigned schedule. Ability to adhere to dress code standards. Fluent in written and spoken English, additional fluency is a plus. Education: High School Diploma or GED required CDT preferred About DDS Lab: Headquartered in Tampa, DDS Lab is one of the fastest growing dental labs in the country. We are a multi-national medical device manufacturer with operations in China and US. Providing custom dental prosthetic solutions to large and small dental practices, our comprehensive product offering includes crowns and bridges, implant abutments, dentures and orthodontics. EOE/DFW

Keywords: DDS Lab, Lakeland , Fixed Technical Consultant, IT / Software / Systems , Lakeland, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Software Engineer - JAVA - Orlando
Description: Description:This Lockheed Martin Enterprise Business Services EBS Software Engineer position provides software application development support for the Eureka Streams microblogging application which (more...)
Company: Lockheed Martin
Location: Orlando
Posted on: 12/11/2018

Systems Integration and Test Engineer- Production Technical Lead- Orla
Description: Description:Lockheed Martin's Missiles and Fire Control business is experiencing some substantial growth at our campus in sunny Orlando, FL. We are seeking a an experienced Production IPT Technical Lead (more...)
Company: Lockheed Martin
Location: Orlando
Posted on: 12/11/2018

Software Engineer Senior / Embedded / C++ / Orlando, Fl
Description: Description:Lockheed Martin Missiles and Fire Control - Orlando is looking for a creative, technically versatile software engineer with experience in the development of Operational Flight Program OFP (more...)
Company: Lockheed Martin
Location: Orlando
Posted on: 12/11/2018


Software Engineer - Orlando, FL, Real-Time, C++, Active Secret Clearan
Description: Description:Missiles and Fire Control MFC is a recognized designer, developer and manufacturer of precision engagement aerospace and defense systems for the U.S. and allied militaries. This is Lockheed (more...)
Company: Lockheed Martin
Location: Orlando
Posted on: 12/11/2018

System Administrator with Security Clearance
Description: Responsibilities/Qualification Position Summary Under general supervision, the System Administrator is responsible for the continuous operation of servers, networks and related infrastructure supporting (more...)
Company: Alion Science and Technology Corporation
Location: Orlando
Posted on: 12/11/2018

Software Engineer Sr - Orlando
Description: Description:This position supports the Data Center Infrastructure DCI Service Management team. br br The selected candidate will be the Product Owner for the DCI ServiceNow Service Catalog and Provisioning (more...)
Company: Lockheed Martin
Location: Orlando
Posted on: 12/11/2018

Software Engineer / Embedded / C++ / Orlando, FL - Secret Clearance Re
Description: Description:Missiles and Fire Control MFC is a recognized designer, developer and manufacturer of precision engagement aerospace and defense systems for the U.S. and allied militaries. This is Lockheed (more...)
Company: Lockheed Martin
Location: Orlando
Posted on: 12/11/2018

Lead Software Engineer - Orlando
Description: Description:This position is for a Lead Software Engineer with responsibilities in the development, maintenance, and delivery of the software on an autonomic logistics tool suite with requirements for (more...)
Company: Lockheed Martin
Location: Orlando
Posted on: 12/11/2018

Software Engineer / Linux development / TCPIP / Matlab / Orlando, FL -
Description: Description:Individual will be responsible for maintaining and improving software used to demonstrate operational utility of MFC technologies. Job responsibilities will include: Software Development (more...)
Company: Lockheed Martin
Location: Orlando
Posted on: 12/11/2018

TECHNOLOGY
Description: TECHNOLOGY br Advanced Micro Devices, Inc. NYSE: AMD is a semiconductor company that designs, develops supports
Company: Advanced Micro Devices, Inc.
Location: Orlando
Posted on: 12/11/2018

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Lakeland RSS job feeds