ASSOCIATE - TECHNICAL SUPPORT ANALYST - LAN/WAN - 3RD SHIFT
Company: Publix Super Markets, Inc.
Location: Lakeland
Posted on: October 30, 2024
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Job Description:
30728BRPosition Title:Associate - Technical Support Analyst -
LAN/WAN - 3rd ShiftDepartment:Publix TechnologyLocation:Lakeland,
FLDescription:Welcome to Publix Technology, the award-winning
technical group for Publix Super Markets, Inc., the largest
employee-owned company in the nation. Our technology teams of 2100+
associates provide innovative, modern solutions to nearly 1400
retail stores and 200,000+ internal team members across 8 states.
We offer positions at all levels - summer internships, individual
contributor roles, to technical leadership across a broad range of
technical disciplines. So, whether you are interested in IT
security, platform engineering, architecture, software development,
or infrastructure - we have a career path for you! See for yourself
why Publix Super Markets, Inc. is a constant on Fortune Magazine's
Best Companies to Work list.Join Publix Technology as an Associate
Technical Support Analyst or a Technical Support Analyst on the
LAN/WAN team. The position hired will be dependent upon skillset.
This position is for 3rd shift and the work schedule after the
initial training period will be between the hours of 12:00am -
10:00am, four days per week.Responsibilities:Level 1/2
troubleshooting of the Publix network infrastructureMonitoring and
responding to alerts from networking devices.Working directly with
Telco vendors on circuit outagesEscalating high severity and
chronic problems to managementAnswering phones and logging incident
recordsReq ID:30728BRFacility:Lak Data Center
B017State:FloridaFrequency of Pay:WeeklyMinimum Base
Pay:19.65Additional Information:Your application may have
additional steps that you will need to complete in order to remain
eligible for consideration. Please be sure to monitor your email,
including your spam folder, on a daily basis for critical,
time-sensitive emails that could require action within 24-48
hours.Please do not use your Publix email address when applying.
Once your application has been successfully submitted you will
receive a confirmation email.Relocation/Household Good Shipment
Allowance will NOT be provided.Please note that Publix will not
sponsor any hire for this position for an H-1B visa or permanent
residence.Address:3045 New Tampa HwyCity:LakelandYear End Bonus:To
reward associates for their contributions to the company for the
calendar year, Publix provides a Holiday Bonus in November. In the
first year of continuous employment the bonus is equal to 15 hours
of pay, and in the second year of continuous employment the bonus
is equal to one week's pay if associate remains employed through
issue date of the bonus check. In subsequent years, the bonus is
equal to two weeks' pay.Maximum Base Pay:33.15Required
Qualifications:For the Associate Technical Support Analyst level,
High School diploma or equivalentFor the Technical Support Analyst
level, associate degree in computer science or in an analytical
discipline, or equivalent experience1+ years of experience in a
service desk environment, technology support and/or knowledge of
technology hardware or applications used in Publix stores,
warehouses, or distribution facilities.Experience working with
Routers, Switches, DATA/Voice Circuits, and Wireless
technologies.Preferred Qualifications:CCNA, CCENT, CCNP
certificationsExperience supporting IP office telephone
systems.Experience working with trap receivers and tracing
tools.Experience working with industry standard network cabling
(Cat5, Cat6, Fiber Optics)Experience working in an organization
utilizing formal processes such as Change Management,
Incident/Problem Management and Disaster RecoveryPotential Annual
Base Pay:40,872 - 68,952Zip Code:33815-3468Benefits
Information:Employee stock ownership plan that contributes Publix
stock to associates each year at no costAn opportunity to purchase
additional shares of our privately-held stock401(k) retirement
savings planGroup health, dental and vision plansPaid Time OffPaid
Parental LeaveShort- and long-term disability insuranceTuition
reimbursementFree hot lunches (buffet-style) at facilities with a
cafeteriaVisit our website to see all of our benefits: Benefits -
Jobs (publix.com) (https://jobs-beta.publix.com/benefits/)
Keywords: Publix Super Markets, Inc., Lakeland , ASSOCIATE - TECHNICAL SUPPORT ANALYST - LAN/WAN - 3RD SHIFT, IT / Software / Systems , Lakeland, Florida
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