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ServiceNow Developer

Company: Insight Global
Location: Lakeland
Posted on: September 19, 2022

Job Description:

Insight Global's Client is looking for a ServiceNow Developer to join their team. This person will provide operational and end-user support for the Service Catalog of products within the fully integrated ITSM solution. This person is responsible for the overall system administration of the ITSM Platform as well as the end-user experience. This position requires strong knowledge and experience with Information Technology Infrastructure Library (ITIL) processes, Configuration Management, and IT Operations Management (ITOM) procedures. This person will be responsible for a variety of duties ranging from integration, maintenance, and operation of fully integrated ITSM solutionFurther duties will include: Contribute at an advanced level to the migration to ServiceNow from legacy systems Provide long-term oversight to ensure continuity and integration for Incident Management, Request Management, Change Management, and CMDB modules as well as provide oversight as I/S integrates additional functions into ITSM solution Contribute to ongoing design and development efforts related to the ServiceNow platform and integrations Automate legacy processes using available ServiceNow capabilities and best practices Assist in analyzing and resolving configuration issues promptly including, but not limited to, Discovery, Workflows and Reporting Work closely with the business areas and application support team to improve business processes Maintain a consistently large, and often dynamic workload and assist others with day-to-day direction for technical guidance Minimum Requirements3-5 years experience supporting Service Now (Looking for Version Rome or San Diego..not Version London)3-5 years of Service Now Development experience within the platform Needs to come from a large enterprise experience Experience with ITSM, CMDB Java Script Development Experience Agile Development Methodologies Strong Documentation Skills Request Employee Service Center Experience Must have great communication and be customer service oriented Desired SkillsSomeone who has been involved in the implementation of a Service Now Project (Not just people who come from a background where it is already up and running )Event Management - SAM and HAM (Software and Hardware Asset Management)GRC Experience ITIL Certified Discovery Experience Certified System Admin (CSA)Devops, Ansible, Terraform Experience

Keywords: Insight Global, Lakeland , ServiceNow Developer, IT / Software / Systems , Lakeland, Florida

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