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Concierge Bell Srvcs Manager

Company: Westgate Resorts
Location: Orlando
Posted on: October 23, 2019

Job Description:

SUMMARY The main purpose of this position is to oversee the Guest Relations operations and to partner with the Front Office and other departments to exceeds our guests expectations. DUTIES Oversees the overall operation and budget while spot checking the operation. Oversees the final product and makes sure there are sufficient amounts of welcome packets for check-in. Makes sure the staff takes complete and accurate phone messages for the Guest Service representatives. Keeps a shift logbook of all daily check-ins. Responsible for assuring a smooth check-in and checkout. Coordinate and schedule the Support Staff (approximately 40 staff members) and their daily duties. Interact between departments. Handle situations in the department, but also assist in solving situations for other Front Office departments. Process the hiring, advising, coaching, disciplinary actions, and terminations of team members. SUPERVISORY RESPONSIBILITIES Leads an Assistant Manager and two supervisors, who supervise a total of 30 team members in Guest Relations. Is responsible for the overall direction, coordination, and evaluation of this unit. Also directly supervises 30 non-supervisory team members. Carries out supervisory responsibilities in accordance with the organizations polices and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals as well as budgets. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or team members of organization. MATHEMATICAL SKILLS Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement, volume, and distance. REASONING ABILITIES Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. CERTIFICATES, LICENSES, REGISTRATIONS Not Required PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly require to talk or hear. The team member frequently is required to stand and walk. The team member is occasionally required to sit; use hands to finger, handle, or feel; reach hands and arms. The team member must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is occasionally exposed to wet and/or humid conditions, outside weather conditions, extreme cold, and extreme heat. The noise level in the work environment is usually moderate.

Keywords: Westgate Resorts, Lakeland , Concierge Bell Srvcs Manager, Hospitality & Tourism , Orlando, Florida

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