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Bell Desk Expeditor - Marriott Hotels Resorts Suites (18002XPR)

Company: Marriott International, Inc.
Location: Lakeland
Posted on: November 6, 2018

Job Description:

Heres To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment. The Orlando World Center Marriott located at 8701 World Center Drive, Orlando, FL 32821 is currently hiring a Bell Desk Expeditor. Responsibilities include: Monitor trends by reporting and displaying service delivery times, such as check in and checkout turnaround times and amenity deliveries as well as compare service levels/response times of Bellstand/Door Service employees. Communicate with manager to increase the efficiencies of Bellstand/Door Services by preparing timely reports to verify that the management team has access to the most current metrics. Monitor the Bellstand/Door Services portion of databases to verify that all work orders are closed as well as other duties required to maintain the integrity of the database. Maintain and order guest amenity items to consistently meet par-levels based on forecasted occupancy levels. Contribute to daily and monthly meetings by delivering pertinent information to employees. Take all guest calls for Bellstand/Door Services and coordinate the requests among the Bellstand/Door Services employees; once a call is received enter the work order into the database then follow the work order until closed and the follow up call has been made back to the guest to verify complete satisfaction. Research misplaced luggage and organize the overall Bellstand/Door storage areas. Contribute to daily and monthly meetings by delivering pertinent information to employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds. Stand, sit, or walk for an extended period of time or for an entire work shift. Move at a speed that is required to respond to work situations (e. g., run, walk, jog). Read and visually verify information in a variety of formats (e. g., small print). Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Maintain awareness of undesirable persons on property premises. Perform other reasonable job duties as requested by Supervisors. To apply now, go to: https://jobs.marriott.com/marriott/jobs/18002XPR?%3Flang=en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities. Chat, engage and follow us on social media. https://www.facebook.com/marriottjobsandcareers http://www.twitter.com/marriottcareers http://www.linkedin.com/company/marriott-international http://www.instagram.com/marriottcareers @lifeatmarriott on Snapchat So, we ask, where will your journey take you? Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Keywords: Marriott International, Inc., Lakeland , Bell Desk Expeditor - Marriott Hotels Resorts Suites (18002XPR), Hospitality & Tourism , Lakeland, Florida

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