Zone Manager, High Performance Work Team

Company: University of Central Florida
Location: Orlando
Posted on: May 3, 2025

Job Description:

Facilities and Business Operations: Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service.Please visit us at: or Facebook and Instagram: UCF FacilitiesThe Opportunity:Facilities and Business Operations is seeking a Zone Manager to lead a High-Performance Work Team (HPWT) responsible for housekeeping and maintenance services across multiple campus buildings. This role ensures operations align with industry, state, and university standards while promoting efficiency, transparency, and customer satisfaction. The Zone Manager also oversees daily staffing and serves as the primary customer liaison.Responsibilities:

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• Supervise housekeeping and maintenance teams, including hiring, training, scheduling, and performance management.
  
• Ensure compliance with university policies, state and federal regulations, and standard operating procedures (SOPs).
  
• Develop internal controls to safeguard assets, maintain budget adherence, and optimize efficiency.
  
• Review and manage work orders in the Integrated Work Management System (IWMS).
  
• Develop and oversee maintenance and housekeeping schedules, ensuring coordination with teams, vendors, inspectors, and stakeholders.
  
• Prioritize workload, forecast manpower availability, and track progress through custom reports.
  
• Inspect completed work for accuracy, quality, and compliance with UCF standards and regulations.
  
• Submit and manage change requests to maintain optimal building upkeep and cleanliness.
  
• Ensure all life safety and urgent work orders are addressed promptly.
  
• Serve as the primary point of contact for customers, addressing requests and concerns on time.
  
• Conduct regular service reviews with customers to assess quality and adjust services as needed.
  
• Maintain transparent and consistent communication with stakeholders.
  
• Enforce workplace safety procedures and ensure compliance with legal codes and regulations.
  
• Provide employees with ongoing training in job functions, standards, and customer service.
  
• Maintain accurate payroll and employee documentation.
  Minimum Qualifications:High School Diploma or Equivalent and 4+ years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Preferred Qualifications:
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  • 5+ years of supervisory experience in facilities operations, housekeeping, or maintenance services.
    
  • Experience managing high-performing work teams in a large-scale facility or institutional setting.
    
  • Experience in a customer-focused role where professionalism is needed, along with the ability to maintain confidentiality and address sensitive matters appropriately and efficiently.
    
  • Knowledge of Integrated Work Management Systems (IWMS) and/or similar facility scheduling software.
    
  • Strong understanding of OSHA regulations, workplace safety protocols, and compliance standards.
    
  • Demonstrated ability to develop and implement operational efficiencies and process improvements.
    
  • Ability to effectively coordinate with multiple stakeholders, vendors, and regulatory agencies.
    
  • Proficient in training staff on cleanliness standards and conducting quality audits to ensure service improvements.
    
  • Ability to collaborate with cross-functional teams and support employee development through effective onboarding and ongoing training.
    
  • Excellent communication skills, both verbal and written, with the ability to interact effectively with stakeholders, contractors, and team members.
    Special Instructions to the Applicants:The anticipated salary range for this position is $60,000 to $74,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.The selected candidate will be required to pass an extensive background investigation.Position requires a valid Class E driver's license. The position may involve driving to various locations on and off campus to conduct University business.If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.This is a repost position. Previous applicants are still being considered and do not need to reapply.Are you ready to unleash YOUR potential? As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you'll have countless rewarding experiences that go well beyond a paycheck.Working at UCF has its perks! UCF offers:
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    • Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
      
    • Paid time off, including annual and sick time off and paid holidays
      
    • Retirement savings options
      
    • Employee discounts, including tickets to many Orlando attractions
      
    • Education assistance
      
    • Flexible work environment
      
    • And more...For more benefits information, view the .
      Dive into our to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.#LI-ONSITEDepartmentFacilities Operations Housekeeping ServicesWork ScheduleMonday - Friday 1:00 PM to 9:30 PMType of AppointmentRegularExpected Salary$56,030.00 to NegotiableJob Posting End Date05-12-2025-12-00-AMVeteran's Preference: Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans' Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdfAs a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.UCF is proud to be a smoke-free campus and an E-Verify employer.If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

Keywords: University of Central Florida, Lakeland , Zone Manager, High Performance Work Team, Hospitality & Tourism , Orlando, Florida