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Hotel Guest Service Ambassador

Company: Residence Inn by Marriott - Lakeland, FL
Location: Lakeland
Posted on: November 21, 2022

Job Description:

When you join *Sandpiper Hospitality (SH),* you will undoubtedly become a part of a team that greets everyone with a warm WELCOME and appreciates your hard work. We have been recognized as one of the fastest growing companies in the world.

When you join our team, you will be welcomed some of these great benefits!

*Paid Time Off* - Our associates work hard and should be rewarded. You will receive paid vacation days and a generous number of paid holidays.

*Healthcare* - There are a few options, we encourage our associate to select the best option for their lifestyle. SH picks up a generous amount of the cost. We also offer a limited amount of medical coverage for Part Time associates as well.

*Room Discounts* - Enjoy time away with your friends and family and enjoy the associate room discounts as the market allows in certain cities.

*Training* - Absolutely we have brand training for each of our brands. Come and join the team.

*Incentives* - Work hard and we pay with incentives. We have a variety number of incentives. Our associates are generously rewarded for their hard work and contributions to the brand.

*Rewardian *- We recognize our team with their tenure and delivering outstanding service. Associates are rewarded points for their tenure and extraordinary service delivered to our guests.

*People Strategy* - We recognize our team with annual surprise packages reinforcing our Company Core Values

*_Our Core Values_* are at the root of our culture and sets us apart from the competition.

*We Are All In - TEAM *Our all-in spirit fuels our ability to work, benefit from teamwork and camaraderie and to leverage our collective experience, creativity, inclusiveness, and diversity.

*We Are Inspired - Service *We are inspired everyday to provide unparalleled service and care to all of our customers and stakeholders.

*We Do The Right Thing - Integrity *We are guided in our decision making and in our culture by ensuring that we always do the right thing; that we thoughtfully conduct our business mindful of the impact we have on our associates, guests, community and owners/investors.

*We Grow By Giving - Enrichment *We are growth oriented and understand that we will enable growth personally, professionally, and as a company as a direct result of our ability to enrich the lives of others.

*We Play To Win - Results We* are relentless in our commitment to achieving excellent performance and to achieving our collective goals through creating and inspiring environment; we are truly driven by being the very best at what we do.

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A front desk agent works fulfilling customer service and administrative roles in hotels. They welcome and orient new guests and issue room keys. Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. A front desk agent works to ensure an organized and friendly interaction between the hotel and guests.

Job Summary:
* Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests' needs
* Make reservations or appointments for guests who want to avail themselves of local entertainment or services
* Answer guest calls and record details of each conversation for future follow-up
* Meet and exceed guests' expectations by anticipating the services they might require and suggesting local venues
* Maintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we're prepared for them
* Report any accidents or injuries to senior management staff immediately

Front Desk Representative Required Skills:
* High school diploma/GED required
* 2+ years' front desk experience in the hospitality industry preferred
* 1+ years' customer service experience required
* Excellent written and verbal communication skills

If you know someone who may be interested; tell them about it, SPREAD THE NEWS!

E.O.E. M/F/D/V DRUG FREE WORKPLACE

Job Types: Full-time, Part-time

Pay: $12.50 - $14.00 per hour

Benefits:
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
* Referral program
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Holidays
* Monday to Friday
* Night shift
* Weekend availability

Work Location: One location%58047475%

Keywords: Residence Inn by Marriott - Lakeland, FL, Lakeland , Hotel Guest Service Ambassador, Hospitality & Tourism , Lakeland, Florida

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