CUSTOMER SERVICE PROFESSIONAL

Company: Ad-Vance Talent Solutions
Location: Plant City
Posted on: August 7, 2022

Job Description:

0.35PAY RATE: $16.03/HR -Position Summary:Provides advanced customer service work responding to utility billing inquiries and complaints. -Essential Duties and Responsibilities: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.Interacts with customers via phones or walk-in to provide water, sewer, and garbage services.Creates new accounts, terminations, and service orders using the software application.Creates adjustments for utility accounts that have leaks or errors.Enter data containing technical terminology and be able to retrieve and interpret data.Prepares forms, various reports, and letters, as required for communication.Performs research to prepare and maintain department records.Collects payments for processing and balances cash report.May perform the work of lead cashier to verify cash reports and assist where needed.Process requisitions for purchases orders, invoices, and related paperwork.Interacts with various utility departments.Use advanced metering analytics to perform data extractions and data diagnostics. -Minimum Qualifications: To perform this job successfully, an individual must be able to carry out essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities; education and/or experience; and, certificates or licenses required in order to fill the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. -Knowledge, Skills, and Abilities:Knowledge of daily operations and activities of customer service.Knowledge of rates, ordinances and billing policies.Skill in the operation of a computer, calculator and common office equipment.Ability to communicate with customers in a professional manner.Ability to handle complaints and difficult customers.Ability to exchange money with accuracy.Ability to use Microsoft Word and Excel.Ability to maintain files in an orderly manner to make information accessible.Ability to access, input, and retrieve information from a computer.Ability to type 45 words per minute. -Education and Experience:Graduation from an accredited high school or possession of a GED.Three years of experience in customer service work.Experience in organization and complex filing. - -Certificates and Licenses:N/A -Supervisory Responsibilities:N/A -Essential Physical Abilities:Code: Constant = 2/3 or more of the time Frequent = from 1/3 to 2/3 of the time Occasional = up to 1/3 of the timeN/A = Not applicablePhysical SkillsConstantFrequentOccasionalN/AHeavy lifting (45 lbs. and over) - - -XModerate lifting (15 to 44 lbs.) - -X -Light lifting (under 15 lbs.) - -X -Heavy carrying (45 lbs. and over) - - -XModerate carrying (14 to 44 lbs.) - -X -Light carrying (under 15 lbs.) - -X -Reaching above shoulder - -

Keywords: Ad-Vance Talent Solutions, Lakeland , CUSTOMER SERVICE PROFESSIONAL, Hospitality & Tourism , Plant City, Florida