Retail Center Customer Advocate (Winter Haven, FL)

Company: Blue Cross Blue Shield of Florida
Location: Winter Haven
Posted on: January 15, 2022

Job Description:

Are YOU a friendly and outgoing sales-centered individual that is passionate about helping others achieve their healthcare goals? If so, read on and get ready to Apply!

What We Can Offer YOU!

We offer competitive salaries and benefits, work-life balance, flexible work arrangements, opportunities for growth and development, and a great place to work across our enterprise!

What Will Be Your Purpose:

The purpose of this position is to support a retail store customer experience that is conducive to sales, retention and customer loyalty.

What Will You Be Doing:

* Help ensure all customers (walk-in, telephonic or electronic) are warmly greeted, their needs are assessed quickly, and they are referred to the appropriate setting, person, information, or tools to address their needs.
* Provide a customer friendly service experience for customers with questions or issues related to health care, health insurance (benefits, claims, premium payments, membership, billing, and enrollment) or other related topics.
* Use Web based tools and other aids to facilitate and teach customers to use resources, tools, information, and products to manage their health care and health care costs most effectively.
* Ensure customers understand their products, benefits, tools and how to use them.
* Cross-promote and identify opportunities for members to participate in value added services and programs available within the retail location.
* Serve as direct contact and subject matter expert for questions from the general public or existing members related to Health Care Reform

What You Must Have:

* High school diploma or GED
* State of Florida 2-15 Health, Life and Annuities license 60 Days,
* Excellent verbal and written communication skill
* Proficient with MS Word, Excel, PowerPoint, Internet, and web-based tools
* Work flexible hours to include evenings, weekends, and holidays

What We Prefer:

* Associate degree
* Experience in insurance industry, physician's office, hospital, or other position in health care industry.
* Experience in store/retail management
* Experience with financial products or services
* Bilingual - Spanish

General Physical Demands:

Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.

Keywords: Blue Cross Blue Shield of Florida, Lakeland , Retail Center Customer Advocate (Winter Haven, FL), Hospitality & Tourism , Winter Haven, Florida