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Customer Care (Call Center)

Location: Lakeland
Posted on: January 13, 2022

Job Description:

Located in Lakeland, FL Salary: 13.50Customer Care (Call Center) - $13.50/hrExpress Employment Professionals of Lakeland is a professional staffing company dedicated to helping local businesses find great people. We are currently seeking multiple Customer Care representatives for a well known furniture company call center in Mulberry. Benefits (Express offers benefits from the first day of employment!): Medical, Vision, and Dental Life insurance Referral bonuses WEEKLY pay Responsibilities: Provide superior service by assisting our retail stores and their customers in preserving our business relationships to create long-term, loyal customers. Responsible to work with retail stores to create a resolution that is in everyone's best interest. --- Respond quickly and accurately to customer inquiries via chat, email, and calls.--- Maintain up-to-date product and company knowledge.--- Gather facts regarding customer concerns and find solutions to resolve issues.--- Work with multiple departments to solve issues for customers and stores.--- Work with dealers, dealer advisors, district managers, and store managers to resolve the customers complaints.--- Work with leadership on customer service initiatives.--- Be helpful, courteous, and friendly to all those who contact the Customer Care Call Center.--- Maintain accurate call records of all Call Center activities.--- Adhere to all call center procedures and quality control standards.QUALIFICATIONS:--- High school diploma. Associate degree preferred.--- Minimum 1 year of customer service experience.--- Basic computer skills in Microsoft Office applications (word and excel). --- Ability to communicate effectively with dealers, customers, management, and personnel by telephone or through written communication; assimilate information and make decisions; work under pressure in a detailed, organized, and professional manner.--- Ability to provide support to internal and external customers across a variety of systems to include point-of-sale and back-office applications.--- Ability to sit for long periods of time, speak, and type (computer/analysis work). --- Strong customer service, professional telephone etiquette, problem solving, and decision-making abilities.--- Effective time management skills and the ability to multi-task. Schedule Rotating schedule. Schedules are available one month in advance. Schedule will be Monday through Friday, 9AM to 5PM, for one month and the following month will be Wednesday through Sunday, 11AM to 7PM. Typical work week will be 40 hours. Three Ways to Apply: Resumes may be emailed to (please use the Job Title in the subject line!) Call our office 863-535-1318 Visit our office 1805 Bartow Rd. Lakeland, FL 33801 Express Employment Professionals can help you find the type of job that is a perfect fit for your needs and abilities, and you'll never pay a fee for our services and support. Apply today on the ExpressJobs app! Search for other great job openings in your area, build your profile, show off your skills and apply, all from your mobile device.Express Office: Lakeland 1805 US Highway 98 South Suite ALakeland, FL 33801

Keywords: EXPRESS EMPLOYMENT PROFESSIONALS, Lakeland , Customer Care (Call Center), Hospitality & Tourism , Lakeland, Florida

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