Customer Service Representative - Lakeland, FL
Company: Geico Insurance
Location: Lakeland
Posted on: April 9, 2021
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Job Description:
Customer Service Representative - Lakeland, FL Salary: $16.29
per hour / $32,805 annually Salary with a 220/2044 Florida
Insurance License or equivalent: $17.28 per hour, $34,805 annually
Salary with a Bachelor's Degree: $18.27 per hour, $36,805 annually
Note: To assure safe and healthful working conditions for everyone,
GEICO has implemented rigorous safety measures and policies. Please
see below for further safety protocol guidance. When you grow,
GEICO grows. And if you're the kind of person who likes to solve
problems instead of lingering on them, you're a perfect fit to grow
your career with GEICO. We're looking for Customer Service
Representatives for our Lakeland, FL office. This role is for
people-people eager to offer the high-quality customer service they
themselves would want to receive. You'll be on the front phone
lines: answering billing questions, making policy changes, and
giving recommendations to fully protect policyholders. Join us and
demonstrate the value of being insured by GEICO while sharpening
your relationship-building skills. If you want to grow together,
let's talk. As a full-time Customer Service Representative, you'll
enjoy our Total Rewards Program* which includes: Flexible
scheduling options Premier Medical, Dental and Vision Insurance
with no waiting period Paid Vacation, Sick and Parental Leave
401(k) Plan with Profit Sharing Tuition Reimbursement Paid Training
and Licensures Qualifications & Skills: Experience providing
outstanding customer service by showcasing expertise, fostering
trust and growing customer satisfaction Solid computer and
multi-tasking skills Ability to effectively communicate, verbally
and in writing, and willingness to expand on these abilities
Ability to work comfortably and grow in a fast-paced, high-volume
call center environment Eagerness to explore new skills and
different career paths Minimum of high school diploma or
equivalent; college degree or currently pursuing preferred Please
note that this is an in-office position. To ensure our associates
receive the training and support needed to excel and thrive,
associates hired for this position will be required to work at the
GEICO building during their orientation period, which is a minimum
of 7-9 months. The safety of our associates, both current and
future, is GEICO's highest priority, and we have implemented
rigorous safety measures and policies to ensure our associates are
protected. These safety protocols include: Temperature screening
when entering the building Daily health survey Social distancing
measures Required mask wearing in common areas CDC approved
disinfectant usage and increased cleaning measures GEICO will
continue to monitor the COVID-19 situation closely, and will adjust
policies as needed to ensure the continued safety of our
associates. The equal employment opportunity policy of the GEICO
Companies provides for a fair and equal employment opportunity for
all associates and job applicants regardless of race, color,
religious creed, national origin, ancestry, age, gender, pregnancy,
sexual orientation, gender identity, marital status, familial
status, disability or genetic information, in compliance with
applicable federal, state and local law. GEICO hires and promotes
individuals solely on the basis of their qualifications for the job
to be filled. GEICO reasonably accommodates qualified individuals
with disabilities to enable them to receive equal employment
opportunity and/or perform the essential functions of the job,
unless the accommodation would impose an undue hardship to the
Company. This applies to all applicants and associates. GEICO also
provides a work environment in which each associate is able to be
productive and work to the best of their ability. We do not condone
or tolerate an atmosphere of intimidation or harassment. We expect
and require the cooperation of all associates in maintaining an
atmosphere free from discrimination and harassment with mutual
respect by and for all associates and applicants. Benefits may be
different by location.Benefit eligibility requirements vary and may
include length of service. Coverage begins with the pay period
after hire date. Must enroll in New Hire Benefits within 30 days of
the date of hire for coverage to take effect.
Keywords: Geico Insurance, Lakeland , Customer Service Representative - Lakeland, FL, Hospitality & Tourism , Lakeland, Florida
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