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Remote Bilingual Customer Service Rep

Company: Alluvion Staffing
Location: Lakeland
Posted on: April 9, 2021

Job Description:

Alluvion is currently looking for Remote Bilingual Customer service reps for a medical company.Job SummaryProviding customer support for patients, doctors and medical facilities. Handles customer inquiries and resolves simple and basic support issues, such as address changes, processing orders, warranty, or billing/payment. Responsibilities--- Provides customer support by phone, email, or instant message to business customers. Serves as primary contact for inbound/outbound customer issues.--- Troubleshoots customer problems, identifies the root cause of the problem, and uses tools and resources appropriately to determine how to resolve customer problems.--- Follow escalation protocol for unresolved issues that include continual coaching and mentoring to ensure proper escalation follow up.--- Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.--- Updates customer information and ensures accurate entry of contact information.--- Meets the standards of the job, such as quality standards, adherence to schedule, and average handle time.--- May provide guidance and/or mentoring to less experienced Care Coordinators.Skills --- Excellent customer service skills that build high levels of customer satisfaction.--- Excellent verbal and written communication skills.--- Intermediate Computer skills.--- Demonstrates effective people skills and sensitivities when dealing with others.--- Ability to work both independently and in a team environment.

Keywords: Alluvion Staffing, Lakeland , Remote Bilingual Customer Service Rep, Hospitality & Tourism , Lakeland, Florida

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